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About the Role
Lead Square's enterprise account management team in Australia, focusing on growing and retaining the existing customer portfolio and driving the next phase of enterprise growth. This player-coach role involves setting commercial direction, developing account managers, and staying involved in strategic opportunities, negotiations, and executive relationships.
Responsibilities
- Own enterprise portfolio performance, setting and delivering strategy for retention, account growth, and product adoption.
- Lead and develop account managers by setting clear commercial priorities, performance expectations, and providing relevant coaching.
- Stay directly involved in strategic deals, shaping deal strategy, engaging executive stakeholders, and leading complex negotiations.
- Lead strategic customer relationships by engaging executive decision-makers to understand business priorities and demonstrate Square's value.
- Lead enterprise commercial execution through account and opportunity reviews to sharpen strategy and improve commercial decisions.
- Apply sound commercial judgment to balance growth, retention, pricing, and account economics.
- Navigate a distributed global organization by aligning colleagues across Australia and global teams to resolve competing priorities.
- Shape Square’s enterprise priorities in Australia by providing insights on customer needs, competitive dynamics, and portfolio risks.
Requirements
- 12+ years of professional experience, including substantial commercial responsibility for growing and retaining complex business accounts.
- 3+ years of direct people leadership experience in a commercial role, with a track record of developing account managers and building a high-performing culture.
- A track record of consistently exceeding commercial objectives, through both individual contribution and team performance.
- Deep commercial experience, including personally shaping complex deals, negotiating agreements, evaluating trade-offs, and building business cases.
- Experience with enterprise sales processes, including qualification, stakeholder mapping, procurement, negotiation, and forecasting.
- Strong stakeholder management skills, with experience aligning cross-functional teams and influencing decisions across a distributed global organization.
- Credibility with executive decision-makers and the ability to build alignment across commercial, operational, and technical stakeholders.
- The ability to understand enterprise technology requirements and work with technical specialists.
- A hands-on leadership approach, combining clear direction with practical coaching and direct contribution to complex commercial work.
- Fintech or payments experience is welcome, but not required.
Skills
- Commercial judgement
- Leadership
- Account management
- Negotiation
- Stakeholder management
- Sales processes
- Business case development
- Forecasting
- Executive engagement
- Technology understanding
Location
- Australia
Work Type
- Full-time
- Remote
Experience Level
- 12+ years professional experience
- 3+ years people leadership
Salary/Compensations
- 319,360.00 - 479,040.00 AUD (includes target variable compensation)
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
About the Company
- Square has been enabling anyone to take payments and has expanded into software building integrated, omnichannel solutions for sellers.
- The company offers software for online sales, inventory management, buy now, pay later functionality, appointment booking, customer engagement, and staff management.
- Square embeds financial services tools at the point of sale, providing merchants access to business loans and cash flow management.
- Afterpay furthers Square's goal to provide omnichannel tools that unlock value and growth for sellers.
- Square is a partner to sellers of all sizes, from large enterprises to small businesses.
- Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.
- Square makes commerce and financial services accessible to sellers.
- Cash App is the easy way to spend, send, and store money.
- Afterpay is transforming the way customers manage their spending over time.
- TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
- Bitkey is a simple self-custody wallet built for bitcoin.
- Proto is a suite of bitcoin mining products and services.
- Together, Block is helping build a financial system that is open to everyone.
Equal Opportunity
- Block is a proud equal opportunity employer, working to build an inclusive economy where customers have equal access to opportunity.
- The company evaluates employees and job applicants consistently, without regard to identity or other legally protected class.
- Block is committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants.
- The company uses automated AI tools to evaluate job applications, ensuring compliance with local regulations, including bias audits.