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About the Role
Lyft Business is redefining operational approaches by pioneering a transformative shift in how companies and brands leverage the Lyft platform. We are dedicated to addressing substantial challenges and meeting the diverse needs of our clients. As a Customer Success Associate, you will enlighten clients about Lyft Business capabilities, serve as the implementation lead, administrative authority, and product specialist, and collaborate with the sales team to expand product usage for various transportation requirements.
Responsibilities
- Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues.
- In partnership with Enterprise Account Executives & Account Managers, launch and implement transportation programs -- each with unique needs.
- Triage partner issues and ensure they are resolved in an appropriate timeline.
- Understand the transportation nuances/objectives amongst our largest corporate customers and how Lyft Business products can support their transportation needs across use cases like corporate travel, commute, courtesy, events, recruiting, etc.
- Conduct frequent product demos to customers as part of onboarding and implementation process across organizations in the enterprise, retail, and hospitality space.
- Optimize and monitor usage of implement transportation programs, communicating with customers on how programs can be optimized.
- Troubleshoot product issues and serve as a liaison between Lyft’s product, support and sales team to recommend changes & enhancements to our overall product suite.
Requirements
- BA/BS or equivalent required
- Minimum 1-2 years experience in previous customer success roles, ideally in the technology or transportation sector
- Ability to handle multiple internal and customer facing responsibilities at once
- Adept at communicating to customers support needs across multiple stakeholders
- Skilled at operating in a fast paced, startup environment where lines of direction and operating models are a work in progress
- Self driven in building cross functional relationships internally including but not limited to Sales, Marketing, Finance, Collections, Legal, etc.
- Ability to succeed in a fast and transactional work environment, while keeping note of strategies that can help build our business
Location
- San Francisco area
Work Type
- Hybrid
- In-office
Experience Level
- 1-2 years
Education Level
- BA/BS or equivalent
Salary/Compensations
- $28.85 - $36.06 per hour
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- Discretionary paid time off for salaried team members
- 15 days paid time off for hourly team members
- 18 weeks of paid parental leave
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
About the Company
- Lyft's purpose is to serve and connect.
- Lyft Business is pioneering a transformative shift in how companies and brands leverage the Lyft platform, redefining operational approaches.
- Our platform is trusted by numerous organizations throughout the US and Canada and is an enterprise-grade solution.
- Lyft highly values having employees working in-office to foster a collaborative work environment and company culture.
Equal Opportunity
- Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
- All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law.
- We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.