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About the Role

Lyft Business is redefining how companies and brands leverage the Lyft platform to meet diverse client needs. As a Customer Success Associate, you will be the implementation lead, administrative authority, and product specialist, collaborating with the sales team to expand the use of Lyft Business products for various transportation requirements.

Responsibilities

Serve as the primary point of contact for transportation partners regarding product functionality, billing, and customer service issues.
Launch and implement transportation programs in partnership with Enterprise Account Executives & Account Managers.
Triage partner issues and ensure timely resolution.
Understand transportation nuances and objectives of corporate customers and how Lyft Business products can support their needs.
Conduct product demos to customers as part of the onboarding and implementation process.
Optimize and monitor the usage of implemented transportation programs, communicating with customers on optimization strategies.
Troubleshoot product issues and liaise with Lyft’s product, support, and sales teams to recommend changes and enhancements.

Requirements

BA/BS or equivalent required.
Minimum 1-2 years of experience in previous customer success roles, ideally in the technology or transportation sector.
Ability to handle multiple internal and customer-facing responsibilities simultaneously.
Adept at communicating customer support needs across multiple stakeholders.
Skilled at operating in a fast-paced, startup environment with evolving operating models.
Self-driven in building cross-functional relationships internally, including Sales, Marketing, Finance, Collections, and Legal.
Ability to succeed in a fast and transactional work environment while identifying strategies for business growth.

Skills

Customer Success
Technology Sector Experience
Transportation Sector Experience
Communication
Problem-Solving
Cross-functional Collaboration
Adaptability

Location

New York City area

Work Type

Hybrid
In-office (3 days per week)
Remote (up to 4 weeks per year)

Experience Level

1-2 years

Education Level

BA/BS or equivalent

Salary/Compensations

$28.85 - $36.06 per hour

Benefits

Medical, dental, and vision insurance options
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match
Discretionary paid time off (salaried) / 15 days paid time off (hourly)
18 weeks of paid parental leave
Subsidized commuter benefits
Monthly Lyft credits
Complimentary Lyft Pink membership

About the Company

Lyft's purpose is to serve and connect.
Lyft Business is pioneering a transformative shift in how companies and brands leverage the Lyft platform.
Lyft's platform is trusted by numerous organizations throughout the US and Canada and is an enterprise-grade solution.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture.

Equal Opportunity

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law.
We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.