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About the Role

The Product Manager, Experimentation and Optimization leads product discovery, delivery, and execution of digital tests across an assigned portfolio. This role partners closely with Commercial teams to translate opportunities into clear requirements, prioritized backlog items, measurable experiments, and scalable digital capabilities, driving measurable commercial impact.

Responsibilities

Serve as the product lead for an assigned digital experimentation and optimization portfolio.
Help lead a small scrum team through product discovery, definition, development, and delivery of digital tests, experiments, and optimization capabilities.
Partner with Commercial teams to develop business hypotheses, offers, campaigns, and test concepts, translating them into actionable product requirements and backlog items.
Develop and maintain a prioritized product backlog and roadmap for assigned experimentation and optimization work.
Elicit, document, and manage clear requirements, user stories, acceptance criteria, test hypotheses, success metrics, dependencies, and delivery expectations for experimentation initiatives.
Own assigned tests from intake through readout, ensuring each experiment is clearly scoped, technically feasible, measurable, customer-centered, and tied to outcomes.
Collaborate with partners to evaluate tradeoffs between customer experience, business value, technical feasibility, performance, data quality, and operational complexity.
Participate in acceptance testing, quality control, launch readiness, and post-launch validation.
Track, analyze, and communicate experiment performance, product metrics, KPI/OKRs, learnings, risks, and recommended next actions.
Partner with other Product Managers and Technology teams to ensure consistency in experimentation standards, roadmap alignment, platform usage, customer experience, and delivery practices.
Research, prototype, and recommend new digital capabilities, technology enhancements, and optimization opportunities.

Requirements

Bachelor’s Degree in Business, Product Management, or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
Three (3) years of experience managing product delivery and supporting digital products, platforms, capabilities, or customer-facing experiences for business customers.
Three (3) years of experience working with cross-functional teams, including Technology, Engineering, Product, Design, Analytics, Commercial, Marketing, or business partners.
Experience supporting product discovery and delivery, including defining problems, prioritizing a roadmap or backlog, writing user stories and acceptance criteria, and partnering with design and engineering teams to deliver customer value.
Experience using data, customer insights, product metrics, experimentation results, or business feedback to inform product decisions and improve digital experiences.
Experience supporting or delivering digital tests, A/B tests, personalization, optimization initiatives, digital commerce enhancements, or customer journey improvements.
Available for occasional overnight travel.
In possession of valid travel documents with the ability to travel in and out of the United States.
Able to work flexible hours and be available for an emergency response on short notice.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.
Authorization to work in the United States is required.
This position is not eligible for visa sponsorship.

Skills

Product discovery
Product delivery
Digital tests
Experimentation
Optimization
Product requirements
Backlog management
Roadmap development
User stories
Acceptance criteria
Test hypotheses
Success metrics
Data analysis
Customer experience
Commercial awareness
Technical curiosity
Data-driven decision making
Detail-oriented
Cross-functional collaboration
Emerging digital tools
AI and automation tools
Generative AI platforms (e.g., ChatGPT, Claude)
Digital Booking
Budget creation and management
Airline industry knowledge

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

3 years of experience managing product delivery
3 years of experience working with cross-functional teams
4 years of professional work experience in product management, digital product management, experimentation, optimization, digital commerce, or similar discipline (preferred)
3 years of professional work experience in IT product management, IT project management or similar discipline (preferred)

Education Level

Bachelor’s Degree in Business, Product Management, or related discipline
High School Diploma/GED with at least four (4) years of previous relevant work experience
Master’s Degree in Business or related discipline (preferred)

Salary/Compensations

$90,500.00 - $128,600.00 per year

Benefits

Access to healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue culture
JetBlue values of Safety, Caring, Integrity, Passion and Fun
JetBlue’s #1 value of safety as a Safety Ambassador
JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))