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About the Role
This role oversees daily patient dining operations, patient meal service, and patient visits. It supports patient safety and experience initiatives, implementing action plans to improve operational performance. The manager is accountable for managing people, setting direction, and deploying resources, including performance evaluations, pay reviews, and hire/fire decisions. Results are achieved through others and depend on the ability to influence and negotiate within the organization. Progression reflects acquired technical expertise, business knowledge, and leadership capabilities.
Responsibilities
- Directs daily operations of patient meal services at patient care units.
- Supervises day-to-day work activities by delegating authority, assigning, scheduling, and prioritizing activities.
- Establishes operating standards, implements quality improvements, and communicates them to employees.
- Performs audits and prepares reports.
- Manages, schedules, and trains frontline team and supervisors.
- Coordinates department safety and sanitation.
- Ensures operating standards meet and exceed benchmarks.
- Engages with employees and promotes an inclusive culture.
- Rounds with patients and nurses to promote and improve patient satisfaction.
Requirements
- Associate degree or equivalent experience.
- 2 years of management experience.
- 2 years of related experience.
Skills
- Strong leadership and team development skills.
- Experience managing patient dining, food service, hospitality, or healthcare operations.
- Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership.
- Passion for delivering exceptional customer and patient experiences.
- Experience analyzing performance metrics and implementing operational improvements.
- Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards.
- Excellent communication, problem-solving, and organizational skills.
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 2 years management experience
- 2 years related experience
Education Level
- Associate degree or equivalent experience
Salary/Compensations
- $77605 per year - $100430 per year
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
About the Company
- At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
- We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
- Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
- We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
- Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
- You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work.
- This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
Equal Opportunity
- We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
- If you need assistance with the application process, please complete this form.