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About the Role
The STLabs Agents team designs, builds, and deploys proactive AI agents to help service desks resolve requests end-to-end. We’re looking for software engineers to help us maintain the most ergonomic harness, tooling, and information sources for agents to solve enterprise problems, scale our agents' infrastructure to support millions of users, define the user experience of doing enterprise work with agents, and evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of agent systems.
Responsibilities
- Maintain the most ergonomic harness, tooling, and information sources for agents to solve enterprise problems.
- Scale our agents' infrastructure to support millions of users.
- Define the user experience of doing enterprise work with agents.
- Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of agent systems.
Requirements
- Minimum 2 years of software development experience
- Curiosity about the latest AI industry trends
Skills
- Deep knowledge of agent harnesses and tooling.
- Measurement experts: knowing how to evaluate and optimize agents.
- Experience scaling multi tenant software systems.
- A relentlessly customer-focused mindset.
- A track record of prioritizing and shipping features that create impact.
- Building delightful user experiences for technical and non technical people alike.
- Ownership of the full stack and software development lifecycle with operational excellence.
Location
- Midtown, Manhattan
Work Type
- On-site
Experience Level
- Minimum 2 years of software development experience
Salary/Compensations
- 160,000—230,000 USD
Benefits
- Competitive compensation, equity, and benefits package.
About the Company
- STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise.
- We’re able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs.
- Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
- Build foundational product features for an AI-first enterprise platform
- The opportunity to take ownership of critical systems that scale to millions of users.
- A culture that values craftsmanship, autonomy, and user experience.
Equal Opportunity
- As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.