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About the Role

Our 2027 Operations Internship offers the opportunity to rotate through and work in multiple hotel departments. You will gain valuable experience in the hospitality industry within a dynamic and fast-paced environment. Specific hotel placement will be confirmed upon offer.

Responsibilities

Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel-required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying, and solving them as necessary.
Understand and apply complex information from various sources to meet appropriate objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Requirements

Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
High level of attention to detail and a strong work ethic.
Strong communication skills.
Ability to multitask in a fast-paced environment.
Confidence to provide feedback to management.
Strong follow-through.
Flexible schedule and ability to work all shifts, weekends, and holidays.
Must reside in the internship city for the duration of the program.
Must be available to work onsite as scheduled.

Skills

Communication
Active Listening
Multitasking
Problem-Solving
Attention to Detail
Work Ethic
Flexibility

Location

Residence Inn Cheektowaga/Buffalo, 107 Anderson Road, Buffalo, NY 14225

Work Type

Onsite
Internship

Experience Level

Internship

Education Level

Bachelor's degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave
Paid personal leave
Paid medical leave
Paid military leave

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.