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About the Role
The eCommerce Site Merchant Coordinator is responsible for the daily visual merchandising, product activation, and customer journey optimization across brooksbrothers.com. This role bridges merchandising vision and digital execution, ensuring seasonal campaigns, product collections, and search experiences reflect elevated brand standards while driving conversion and revenue. It collaborates with Merchandising, Creative, and Marketing teams to deliver on the 1818 Promise and enhance the digital shopping experience.
Responsibilities
- Oversee the product activation schedule, ensuring new items go live when inventory and photography are ready.
- Collaborate with site merchandising managers to curate and sort product listing pages, balancing aesthetics with business needs, seasonality, and promotional pushes.
- Conduct regular site audits to monitor color/size availability and update product detail pages to reflect real-time inventory shifts and improve AEO visibility.
- Organize and monitor site navigation and filter attribute taxonomy for ease of customer product discovery.
- Optimize internal site search terms, redirects, and zero-result search terms to improve customer product findability.
- Proofread marketing emails and product detail pages for accuracy in copy and product availability, managing PDP templates and ensuring brand voice consistency.
- Utilize analytics and merchandising reporting tools to build weekly, monthly, and ad-hoc reports, monitor site KPIs, and identify opportunities to optimize the customer journey and drive improvements in conversion rate, average order value, and inventory sell-through.
Requirements
- 1-3+ years of experience in digital retail or eCommerce operations.
- Proven experience with enterprise eCommerce platforms (Salesforce commerce cloud/Demandware) and Product Information Management (PIM) tools.
- Working knowledge of Contentstack or enterprise content management systems is a plus.
- Hands-on proficiency with Google Analytics 4, Adobe Analytics, or similar web analytics suites to assess user behavior.
- Exceptional attention to detail and strong aesthetic sensibility.
- Ability to balance rigorous operational tasks with creative merchandising.
- Ability to manage competing deadlines during peak seasonal holiday activations.
Skills
- Visual merchandising
- Product activation
- Customer journey optimization
- Salesforce commerce cloud
- Demandware
- Product Information Management (PIM)
- Contentstack
- Google Analytics 4
- Adobe Analytics
- Web analytics
Location
- Remote
Work Type
- Full-time
Experience Level
- 1-3+ years
Education Level
- Bachelor's degree in Business, Merchandising, Marketing or related field
Salary/Compensations
- USD $26.77 - USD $31.86 /Hr.
Benefits
- Medical/dental/vision
- Term life insurance
- Paid vacation/holidays
- 401(k) with Company match
- Associate discount on all Catalyst Brands merchandise
About the Company
- Founded in 1818, Brooks Brothers is America’s oldest apparel brand, celebrated for timeless craftsmanship, innovation and style.
- Our culture is grounded in our core values of integrity, teamwork, accountability and inclusivity.
- We honor our heritage while embracing digital innovation to deliver an elevated, luxury shopping experience across every digital touchpoint.