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About the Role

Serves as a liaison between business areas and IT, understanding business goals and objectives. Collaborates with business partners to resolve issues and suggest solutions. Translates business requirements into functional and technical requirements, and collaborates on conceptual solution designs.

Responsibilities

Leads and facilitates meetings and communications between IT and assigned business areas.
Leads or oversees workflow analysis for requirements identification.
Evaluates business processes, anticipates requirements, and facilitates solution development.
Captures, analyzes, and documents business and user requirements and user stories.
Participates in the development of IT roadmaps for assigned business areas.
Identifies opportunities to improve business and IT processes and champions change.
Ensures solutions meet business needs and requirements.
Monitors industry activities and pursues independent learning opportunities.
Conducts reviews of business processes and develops functional optimization strategies.
May participate in the development of user documentation, training materials, and job aids.
May facilitate Application Development and Support activities for development requests.
Accountable for Capital Project Business cases and estimates and leads presentations.
Works with the business to assess proposed enhancement requests for value and completeness.
May lead and contribute value to Business Priority Council (BPC) meetings.
Participates in procurement events (RFP/RFI) and supports the development of statements of work.

Requirements

Requires business and general system knowledge to solve complex business/IT problems.
Proven ability to quickly learn new applications, processes, and procedures.
Exposure to multiple, varied technologies and application development methodologies.
Knowledge of one or more business domains and how they relate to IT needs.
Conducts business process analysis and current/future state process modeling.
Understanding of IT service management (ITSM) demand management best practices.
Understanding of IT standards and controls.
Ability to work on teams and collaborate effectively with business and technical roles.
Excellent analytical thinking, problem solving, and business process optimization skills.
Excellent written and verbal communication skills.
Excellent persuasion skills.
Excellent independent planning, organizational, and time management skills.
Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook.
Ability to balance long-term and short-term implications of solution decisions.
Ability to manage competing priorities and follow through on commitments.
Ability to lead small high performing teams to deliver successful outcomes.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Work involves using a computer and telephone as well as personal communication.
Work includes researching, analyzing, writing, and public speaking.
Works in an environment that often requires performing multiple simultaneous activities, meeting competing deadlines, and working under pressure.
Occasional overtime may be needed.

Skills

Agile methodology
Jira
VSTS
Financial and cost models
Budgeting

Location

Work Type

Hybrid
Remote
Onsite

Experience Level

Five (5) to eight (8) years demonstrated application of Business Analysis skills
Prior experience in the utility industry is a plus

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$114,970.00-$127,740.00

Benefits

Competitive total rewards program
Overview of benefits programs available on careers site
Eligible for a potential incentive

About the Company

Eversource Energy is an Equal Opportunity Employer.
VEVRRA Federal Contractor

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.