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About the Role
This role is responsible for managing the Rooms Division, ensuring exceptional guest experiences and a world-class employee culture. The position involves overseeing staff, managing finances, and upholding luxury resort standards in a landmark Manhattan hotel.
Responsibilities
- Ensures thorough communications and follow-up on problems, guest or employee requests, special requirements, and hotel initiatives.
- Interviews and trains staff.
- Conducts performance evaluations and disciplinary actions.
- Resolves guest complaints and handles guest interactions with high hospitality and professionalism.
- Processes payroll and adheres to budgeted labor standards.
- Monitors and controls labor and supplies/equipment expenses to meet financial goals.
- Interviews, selects, supervises, disciplines, mentors, and evaluates employees.
- Provides clear instructions and guidance to staff and establishes effective working relationships.
- Serves as the senior manager in the Rooms Division.
- Responsible for forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.
Requirements
- Minimum 5 years of management experience in Rooms Division.
- 2-3 years of experience in Housekeeping and Laundry.
- Previous Department Head experience preferred.
- Management experience in a union environment preferred.
- Working knowledge of computers and systems.
- Previous hotSOS, REX, ADP and Birchstreet experience preferred.
- Proven record of scheduling staff and completing payroll records and reports in accordance with budgeted guidelines.
- Thorough knowledge of luxury resort standards preferred.
- Fluency in English is required.
- Applicants must have current work authorization in the United States.
- Bilingual in Spanish preferred.
- Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.
Skills
- Communication
- Problem-solving
- Guest relations
- Payroll processing
- Budget management
- Staff supervision
- Mentoring
- Performance evaluation
- Forecasting
- Budgeting
Location
- Manhattan
Work Type
- Full-time
- On-site
Experience Level
- Management experience
- Department Head experience preferred
Salary/Compensations
- $145,000 - $150,000
Benefits
- Eligible for Performance Base Annual Incentive Plan
- 401k participation with company matching program
- Competitive Benefits: Medical, Dental and Life Insurance
- Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Free shift meal prepared by the culinary team
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
- The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
- Four Seasons believes in recognizing individuals and creating lasting impressions through genuine connections.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal