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About the Role
The Life Cycle Support Analyst will lead the design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects, preparing and delivering complex Long-Term Support contracts. This role is responsible for formalizing scopes, estimating life cycle costs, and ensuring maximum system availability and sustainability through proactive management and execution of high-level in-service support contracts.
Responsibilities
- Participate in and support System Life Cycle Management.
- Determine series requiring monitoring based on economic, technical criteria, and customer strategy.
- Identify critical components on CBTC systems and issue bulletins to proactively reduce risks.
- Ensure all critical items are codified in the Information System.
- Report and announce obsolescence issues and offer solutions.
- Perform status analyses, sustainability assessments, and other studies to identify potential problems and their impact during the solution lifecycle.
- Act as the Work Package Manager, leading the preparation of Work Packages for complex projects.
- Collaborate with cross-functional teams to define cost-effective, risk-adjusted warranty support strategies.
- Engage with engineering, RAMS, sourcing, and industrial teams to capture warranty scope, failure risk modeling, repair strategies, and spare provisioning.
- Ensure alignment with contractual obligations by building robust cost models for warranty duration.
- Contribute to bid governance by presenting and defending Work Package 6 estimates.
- Refine estimation methodology based on lessons learned and evolving cost drivers.
- Perform risk mitigation strategies, including preparing and updating forecasted sustainability analyses.
- Publish notifications of obsolescence to relevant stakeholders.
- Identify the impact of obsolescence on equipment at different physical levels or functional chains of systems.
- Activate engineering services when redesign phases are required.
- Collaborate with multiple Business Lines to harmonize and standardize bid proposal preparation.
- Drive the unification of key deliverables such as the SDVa template, Cost Breakdown, and services portfolio.
- Support Bid Projects by preparing system life cycle estimates.
- Convert client specifications into actionable service lifecycle designs.
- Lead the planning and cost estimation for support proposals.
- Manage LCC modeling and life cycle estimation.
Requirements
- University degree in Electrical/Telecom/Systems/Mechanical Engineering or equivalent technical experience.
- Minimum of 5 years' experience working with cross-functional teams without direct reporting.
- Minimum of 5 years' experience supporting project bids in a product-centric technology company.
- Minimum of 5 years' experience in customer interface and marketing/sales.
- Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.
- Strong knowledge of standard computer applications.
- Intermediate skills in Microsoft Excel and Word.
- Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.
- Ability to transform complex technical data into clear, persuasive, and professional documentation in English.
- Strong problem-solving, organizational, and interpersonal skills.
- Ability to understand contracted requirements.
- High-level interpersonal, organizational, and communication skills with significant attention to detail.
Skills
- Microsoft Excel
- Microsoft Word
- Pivot Tables
- VLOOKUPs
- Life Cycle Cost (LCC) modeling
- Risk mitigation
- Bid preparation
- Customer interface
- Technical documentation
Location
- Toronto, Ontario, Canada
Work Type
- Full time
- Hybrid
Experience Level
- Minimum of 5 years’ experience
Education Level
- University degree in Electrical/Telecom/Systems/Mechanical Engineering or similar
- P.Eng (Professional Engineer designation) - Preferred
Salary/Compensations
- $80,000 - $105,000
Benefits
- Health, Dental and Vision plans - 100% of premiums are company-paid
- Retirement Savings Plan with a company match
- Company paid holidays
- 3 weeks of vacation
- Company provided Life and accident Insurance
- LTD
- Worklife programs such as Flextime
- Variety of Development and Training opportunities
About the Company
- A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into.
Equal Opportunity
- At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.