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About the Role
As a Customer Delivery Driver, you will deliver Waitrose products and provide Partner-led service to customers' doors. This is an active, physical, customer-facing role involving direct interaction with people and maintaining shop operations through stock replenishment and housekeeping. Safety is a top priority, and you will drive well-equipped, modern vehicles. Every delivery represents trust, care, and exceptional service.
Responsibilities
- Serve as a friendly brand representative on the road, prioritizing excellent customer service.
- Communicate with customers about order changes (substitutions, short-dated items) and process refunds if necessary.
- Handle all products and deliveries with care.
- Ensure customers are not charged extra for substituted items.
- Assist customers with groceries and build trusting relationships.
- Familiarize yourself with daily delivery routes.
- Perform safety checks on the delivery van to ensure road readiness and compliance.
- Support the wider Customer Fulfillment Centre (CFC) team with general warehouse tasks when not driving.
Requirements
- Must be 18 years or older.
- Possess a full, valid UK manual car driving license (B-Category) with no more than 6 penalty points.
- Demonstrate excellent people skills and a friendly approach to customer service.
- Be prepared for physical work including lifting crates, walking up stairs, and moving large cages (up to 18kg).
Skills
- Customer service
- Problem-solving
- Dependability
- Professionalism
- Driving
- Stock replenishment
- Housekeeping
- Warehouse tasks
Location
- Pontprennau, Vale of Glamorgan, CF23 8AN
Work Type
- Part-time
- Temporary
- Varied hours
Experience Level
- Partnership Level 10
Salary/Compensations
- £14.31 Hourly
Benefits
- Night Premium at a rate of £3.75 per hour for time worked between 22:00 - 06:00.
- Training provided.
About the Company
- The largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Driven by the purpose to build a happier world.
- Focused on being brilliant at retail, innovating, adapting, and diversifying.
- Committed to Never Knowingly Undersold on price, quality, and service.
- Partners share responsibility and rewards of ownership.
- Encourages contribution through voices and collaboration.
- Values kindness and respect.
- Creates an environment where Partners belong, can be themselves, and thrive.
- Supports individual and collective growth.
Equal Opportunity
- An inclusive business for Partners and customers, reflecting and connecting with diverse communities.
- Values individuality and fosters a sense of belonging.
- Some roles are subject to pre-employment vetting, which may include DBS checks and financial probity checks.