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About the Role
As a Smart Team Lead at Dollar Tree, you’ll help build a strong foundation for day-to-day operational processes throughout your assigned location. This position is designed to put you on the fast track toward a future store manager role through hands-on training and development.
Responsibilities
- Lead a team of up to 4 customer service associates
- Partner with District Manager to ensure operating procedures and processes are meeting G.O.L.D standards and assist with retraining associates as needed
- Provide hands-on support during store remodels, refresh projects such as multi-price point conversion, and new store openings
- Assist with staffing audits, store processes, and asset protection functions and provide input on operational efficiency and process compliance
- Assist new store managers during peak seasonal periods throughout the year
- Conduct daytime field visits (90% travel) to support store operations throughout the assigned area
- Assist with various store and asset protection processes, and provide input on operational efficiency and process compliance
- Support in inventory preparation and door-to-shelf functions
- Provide flexible coverage for daily operations at assigned stores, including store recovery, time off, leave of absence, and special projects
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Champion exceptional customer service and foster a positive, team-oriented environment
- Protect and secure all company assets
- Other duties as assigned by Regional Director
Requirements
- Ability to read, interpret, and explain operational directives is required
- Valid Driver’s License and reliable transportation to travel to all assigned locations within assigned area is required
- Must be able to lift up to 55 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
- Ability to work a flexible, full-time schedule including days, evenings, weekends and holidays is required
- Exceptional customer service, communication and problem-solving skills are required
- Strong relationship management skills are a must
Skills
- Customer service
- Communication
- Problem-solving
- Relationship management
Location
- 2255 Ridge Road East, Rochester, New York 14622-2611
Work Type
- Full-time
Experience Level
- Store management experience in retail, grocery, or drug store environment is preferred
Education Level
- High school diploma or equivalent is preferred
Salary/Compensations
- 19.5
- 20.25
Benefits
- Medical insurance
- Pharmacy insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program
- Retirement plans with matching contributions
- Employee Stock Purchase Program
- Educational Assistance
- Access to PerkSpot, an employee discount platform for goods and services
About the Company
- At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on.
- Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
- We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.
Equal Opportunity
- Dollar Tree Stores, Inc. is an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.