Strategic Account Manager - Surgical Procedure Trays (SPT)
Medline Industries, LP · Baltimore, MD, US
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About the Role
Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance within the ASC Division. Support sales strategies and help achieve new revenue targets and service goals for accounts. Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts. Support all activities in the operational execution, profitability, maintenance of existing sales volume and development of sales growth.
Responsibilities
- Grow market share through the application of sales plans, strategies, objectives, policies, and procedures aligned to broad corporate sales and marketing objectives.
- Provide exceptional customer support and execution to retain business and drive increased profitability.
- Resolve problems and ensure customers receive high-quality customer service.
- Maintain personal contact with key customers in assigned accounts.
- Work directly with other key sales personnel to launch new accounts and on any "save" opportunities for accounts under threat of loss.
- Maintain existing sales programs.
- Work directly with the Medline Field Sales team to promote sales goals and initiatives.
- Facilitate the formal and non-formal RFP process.
- Develop and implement sales tools and programs; educate and communicate activity and success.
- Manage account program costs (e.g., advertising, rebates, slotting allowance) while maximizing sales.
- Track customer sales performance against objectives and inform management of results.
- Build and distribute reports, and specialized reports on contracts, programs, and focus areas to appropriate partners.
Requirements
- Typically requires a Bachelor’s degree in a business or clinical-related field.
- At least 4 years of account management or/and sales experience.
- Experience preparing business plans to align/support selling strategies.
- Experience developing and delivering technical presentations to various group sizes.
- Exposure to and use of Customer Relationship Management (CRM) software.
- Proficiency in CRM software and Microsoft Office Suite.
- Position requires travel up to 60% of the time for business purposes (overnight, within state and out of state).
- Environment includes office setting and medical facilities.
- Position may require non-traditional work hours during in-services.
Skills
- Customer Relationship Management (CRM) software
- Microsoft Office Suite
Work Type
- Onsite
- Medical facilities
Experience Level
- 4+ years of account management or sales experience
Education Level
- Bachelor’s degree in a business or clinical-related field
Salary/Compensations
- $101,000.00 - $152,000.00 Annual
- This role is bonus and/or incentive eligible.
Benefits
- Health insurance
- Life and disability
- 401(k) contributions
- Paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
About the Company
- Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
- We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Equal Opportunity
- Medline Industries, LP is an equal opportunity employer.
- Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.