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About the Role
The Atlassian Advisory Services team seeks a Senior Solution Consultant with a Strategy Collection focus to join as an individual contributor. This role involves guiding enterprise clients to maximize their Atlassian investment by solving complex business challenges and delivering delightful solutions. You will act as a trusted advisor, helping customers achieve successful outcomes and showcasing their successes to peers, thereby expanding the reach of Atlassian technologies.
Responsibilities
- Collaborate with peers in Advisory Services to align on strategic outcomes for exceptional customer service.
- Partner with customers to solve business challenges and achieve goals using Atlassian products, practices, and solutions.
- Identify and promote opportunities for service and product expansion within client organizations.
- Cultivate deep industry and solution expertise, staying current with evolving best practices.
- Create technical solution content and prescriptive guidance to support customer goals.
- Partner with non-customer-facing teams to advocate for customer needs and innovative solutions.
- Travel up to 30% of the time domestically and potentially internationally for events.
Requirements
- 6-8 years of experience within SaaS companies.
- 5+ years of experience in customer-facing roles engaging with stakeholders from technical administrators to executive leadership.
- Demonstrated expertise in Enterprise Agility, including discovering ways of working and anti-patterns, and providing guidance on organizational, operational, and delivery dysfunction.
- Expertise in mapping customer operational practices to product capabilities and designing solutions that align with enterprise strategy and operating models at scale.
- Experience with enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption in complex customer environments.
- Direct experience with software development, Agile, or enterprise strategy & planning tools (e.g., Strategy Collection (Align, Focus, Talent, Jira Plans), Rally, Rational Team Concert[RTC], ADO, VersionOne).
- Experience with Rovo, Agentic AI, MCP, and/or other AI integrations.
- Fluent in English.
- Comfortable coaching best practices and tailoring guidance for stakeholders.
- Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams.
- Experienced working with large customers in a consulting or technical expert capacity.
- Second language such as Spanish, French, or Portuguese is a plus.
- Identity verification (which may include use of biometric data) is a condition of employment for employment fraud purposes.
Skills
- Enterprise Agility
- Strategy Collection
- SaaS
- Customer-facing engagement
- Technical solution design
- Agile methodologies
- Enterprise strategy & planning tools
- AI integrations
Location
- Global (legal entity required)
Work Type
- Office, Home, or Hybrid
Experience Level
- Senior
Salary/Compensations
- Zone A (US): $159,300 - $207,975
- Zone B (US): $143,370 - $187,178
- Zone C (US): $132,219 - $172,619
- Canada: CA$125,100 - CA$163,325
Benefits
- Ample time off
- Annual education budget
- Paid volunteer days
- Health and wellbeing resources
About the Company
- Atlassian software products help teams work better together, from medicine and space travel to disaster response and pizza deliveries.
- Atlassian's common goal is to unleash the potential of every team.
- The unique contributions of all Atlassians create Atlassian's success.
Equal Opportunity
- Atlassian never discriminates based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All information will be kept confidential according to EEO guidelines.