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About the Role
The Fellowship Program brings together recent graduates interested in the sports and entertainment industry. Standout applicants will embody the spirit and values of Brooklyn Sports & Entertainment: Accountability, Growth Mindset, Integrity, and Care. The program supports Brooklyn Sports & Entertainment's commitment to developing diverse leaders and making impactful strides in the world of sports and entertainment.
Responsibilities
- Provide technical support for hardware and software related issues
- Imaging and computer configurations through Intune and Jamf; updating and patching
- Assist in game day operations and system functionality
- Inventory management on assets and assistance on Digital projects/tasks
- Build and maintain digital forms using Form Titan, ensuring seamless integration with Salesforce Sales Cloud
- Assist in creating and publishing event pages for Barclayscenter.com, maintaining accurate event details, ticketing information, and promotional content
- Create custom report dashboards in GA4 and Amplitude; Collaborate with Product Owners to interpret insights for distribution to key stakeholders
- Generate and organize QR codes for events, marketing initiatives, and in-arena activations, ensuring proper tracking and version control
- Assist in building and monitoring customer journeys and triggered campaigns in Braze; Extract and disseminate campaign KPIs; Assist in auditing data flow processes to ensure data integrity
- Use Monday.com to track project timelines, manage task workflows, and support cross-departmental communication; Collaborate with marketing, creative, and data teams to ensure seamless execution of digital initiatives; Support documentation, reporting, and process improvement efforts as assigned
- Support user acceptance testing for AI agents used by ticketing sales, partnerships, and business teams; write test cases, log issues, and track feedback through to resolution
- Help run AI training sessions, office hours, and onboarding for staff using Claude and ChatGPT Enterprise; create how-to guides and prompt libraries for common workflows
- Help build, test, and maintain AI agents and tools alongside the AI team; write and debug Python code, manage changes in GitHub, and help ship new features to business users
- Build lightweight AI skills, prompts, and automations that connect to Salesforce, Snowflake, Slack, and Monday.com to streamline repetitive work for business teams
- Pull and analyze data to answer quick-turn business questions, and share findings through clear summaries and visuals
- Audit and streamline CRM reports and dashboards, and document fields, processes, and reporting logic
- Build and assign lead lists for sales and keep CRM data accurate and up to date
- Test AI-powered analytics tools by checking outputs against source data and logging errors to improve accuracy
- Help design fan and customer surveys, analyze results, and summarize key insights
Requirements
- Demonstrates company's core values of: Accountability, Growth Mindset, Integrity, and Care
- Highly proactive, thoughtful team member with an excitement to learn and grow professionally
- Able to work full time and stay engaged during the duration of our program
- Excellent communicator who enjoys relationship building, collaborating cross functionally in a fast-paced environment, and championing culture within a group setting
- Demonstrated connection and commitment to Brooklyn
- Prior work experience in the department to which they apply (internships, projects, volunteer work, involvement in paid and unpaid activities of significance)
- Legally authorized to work in the US for any employer
Skills
- Intune
- Jamf
- Form Titan
- Salesforce Sales Cloud
- Google Analytics (GA4)
- Amplitude
- Braze
- Monday.com
- Claude
- ChatGPT Enterprise
- Python
- GitHub
- Salesforce
- Snowflake
- Slack
Location
- Brooklyn
Work Type
- Full-time
- Office environment
- May be expected to attend games and events on evenings, weekends and holidays
Experience Level
- Recent college graduates
Education Level
- College graduates
Salary/Compensations
- $20.00 per hour
Benefits
- Paid program
- Benefits eligible for competitive packages
- Work Experience rotations
- Custom Curriculum (tailored programming, workshops, external events)
- Networking opportunities
- Early access to full-time roles
- Mentorship program
About the Company
- Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way.
- Parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center.
- Operates at the intersection of live entertainment, premium hospitality, and community engagement.
- Expands its existing portfolio to include BK Mag, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
- Driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base.
- Deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.
- Core values: Integrity, Care, Growth Mindset, Accountability.
Equal Opportunity
- We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.