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About the Role
Hilton Grand Vacations operates in an exciting and energetic environment, helping guests enjoy life by exploring new destinations and reconnecting. Our Team Members are the driving force behind our success through their talent, passion, and dedication.
Responsibilities
- Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system.
- Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner.
- Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
- Obtains credit card authorizations and accurately processes payments for various transactions.
- Retrieves credit reports for applicable sales types, when needed.
- Establishes and maintains the purchaser’s file per SOP.
- Reviews signed documents for completeness.
- Ensures that all required documentation is organized and scanned according to documented standard operating procedures.
- Reviews, sorts, and sends completed files to corporate office.
- Completes assigned daily activities related to opening and closing procedures.
- Coordinates and processes contract rescissions/cancellations, as needed.
- Participates in and contributes to special projects and other temporary assignments when requested.
- Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain vital documentation.
- Demonstrates ability to professionally respond to challenges, including occasional imminent target dates and temporary increases in workload.
- Exercises flexibility, composure, and patience when interacting with all coworkers.
- Actively develops their skills and knowledge for all Contract Services operations.
- Maintains proficient knowledge and understanding of Contract Services policies, projects, products and procedures.
- Demonstrates initiative and ability to work independently with minimal direct supervision.
- Completes all required training and compliance courses according to communicated target dates.
- Ensures the support and training with coordinators and new hires.
- Possesses advanced knowledge regarding contract processing sophisticated deals with accuracy, understanding and applying all company polices and guidelines.
- Systematically observes the suspense aging report to ensure timely follow up and processing.
- Maintains departmental policies and procedures manual, working with department partners across the company to align site processes.
- Assists with ensuring scheduling needs are met to cover business needs and hours of operation.
- Assists management in coaching and counseling the team members to minimize errors and increase accuracy.
- Ensures staff are trained on HGV/HVC required operating systems.
- Assists management with recruiting and hiring process.
- Travel required based on location and business needs.
- Carries out all other reasonable requests by management.
Requirements
- Must be proficient in Microsoft Office.
- Able to work a varying schedule, including regular weekends and holidays.
- Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
- High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.
- Strong customer service skills.
- Proficiency in speaking, writing, and reading English.
Skills
- Digital literacy
- Microsoft Office proficiency
- Attention to detail
- Multi-tasking
- Working in a fast-paced environment
- Organizational skills
- Professionalism
- Managing demanding situations
- Integrity
- Customer service
- Speaking English
- Writing English
- Reading English
Location
- Onsite
Work Type
- Full-time
Experience Level
- Supervisor
Salary/Compensations
- $65,000 per year
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
About the Company
- Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
- Our Team Members are the driving force behind our company’s success.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.