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About the Role
Assist in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas, ensuring guests receive high-quality, personalized service for an engaging and dynamic experience.
Responsibilities
- Clean and service guest rooms, bathrooms, and related areas according to hotel standards during day and turn down service.
- Re-sheet beds daily, dust furniture, clean and sanitize bathrooms, replenish guest supplies, and vacuum floors.
- Replenish minibar stock and accurately report consumption.
- Accurately record serviced rooms on daily worksheets and report unserviceable rooms.
- Complete assigned schedules, checklists, and inspection records accurately and on time.
- Ensure VIP amenities and gifts are replenished and presented daily.
- Dispose of waste and soiled linen safely and correctly.
- Maintain housekeeping equipment in working order and report any faults or maintenance needs.
- Handle guest complaints professionally, ensuring proper resolution and follow-up, and escalate when necessary.
- Adhere to hotel key control procedures and maintain accountability for assigned keys.
- Follow hotel's lost property procedures for any guest items found.
Requirements
- One to two years of experience in a similar housekeeping role, preferably in an upscale or lifestyle brand hotel.
- Warm, friendly, and approachable with a positive attitude.
- Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
- Strong interpersonal skills with the ability to maintain positive and productive working relationships across departments.
- Capable of working independently while contributing to a team-oriented atmosphere.
Work Type
- Full-Time
- Permanent
Experience Level
- One to two years of experience
Salary/Compensations
- Share of the hotel's service charge
Benefits
- Health cash plan
- Discounts off hotels across the world
- Referral bonus
- Monthly team recognition
- Regular team events
- Bi-annual team parties
About the Company
- Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation.
- Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
- Delano is a place where personality, creativity and genuine connection come together.
- We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
- Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
- Joining Delano London means being part of something from the very beginning.
- It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
- Be part of the team bringing an iconic brand into its next chapter.
- At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable.
- We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.
- Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.