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About the Role
Ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us to be better each day. Our culture drives success, earning The Ritz Carlton a reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and Service Values. We offer the chance to be proud of the work you do and who you work with.
Responsibilities
- Respond to and attend to guest repair requests.
- Fix minor plumbing problems including unclogging drains, plunging toilets, and repairing leaky spigots and faucets.
- Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.
- Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
- Maintain daily logs of operation, maintenance, and safety activities.
- Communicate with guests/customers when necessary to resolve maintenance issues.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visually inspect tools, equipment, or machines.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Move up and down stairs, service ramps, and/or ladders.
- Grasp, turn, and manipulate objects of varying size and weight.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- At least 2 years of related work experience.
- No supervisory experience.
Skills
- Plumbing repair
- Minor repairs
- Preventative maintenance
- Log maintenance
- Guest communication
- Safety compliance
- Professional appearance
- Confidentiality
- Asset protection
- Guest service
- Professional communication
- Teamwork
- Quality assurance
Experience Level
- 2+ years of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.