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About the Role

Twin Liquors is seeking passionate individuals to join their team, offering a career in a well-respected, family-owned Austin company with a unique reputation for impeccable team members, outstanding customer service, extensive selections, and community involvement. This role is ideal for those who love sharing enthusiasm for wine and spirits, engage easily with customers, and strive to provide a great in-store experience.

Responsibilities

Practice responsible alcohol service in accordance with local and state laws, including identification verification and intoxication prevention.
Assist in all aspects of store operations, focusing on cleanliness, product display fullness, signage quality, safety, and customer service.
Ensure high levels of customer satisfaction by being knowledgeable on all products and providing excellent sales service.
Maintain awareness of all product knowledge, and current or upcoming product trends.
Set and achieve the highest standards in retail execution.
Communicate regularly with Store Team Leaders regarding proper store operations.
Operate POS, make change, conduct credit card transactions accurately, and account for all monies at the end of each shift.
Respond promptly to customer needs and requests, including answering the store phone system.
Ensure all financial transactions are correct and maintain accuracy and coin for making change.
Perform other duties as assigned.

Requirements

Must be 21 years of age or older.
Strong knowledge of company policies, goals, and standards.
Ability to act with integrity, honesty, and professionalism.
Excellent analytical, organizational, and oral and written communication skills.
Confident and comfortable engaging customers to deliver an elevated experience and excellent customer service.
Excellent interpersonal skills and ability to communicate effectively with team members and leadership.
Ability to use applicable technology and access necessary information to complete daily responsibilities.
Desire to continually develop retail sales skills and product/service knowledge.
Demonstrate creativity in promoting sales, merchandising, and/or marketing.
Ability to follow directions and complete tasks independently.
Problem-solving skills, especially in high-stress situations.
Ability to multi-task, prioritize assignments, and meet deadlines.
Demonstrate accuracy and thoroughness, seeking to improve quality and applying feedback.
Full knowledge of all applicable TABC regulations.
Progressive retail experience.
Product knowledge in wine and spirits.

Skills

Customer Service
Sales
Product Knowledge
Communication
Interpersonal Skills
Analytical Skills
Organizational Skills
Problem Solving
Multi-tasking
Prioritization
Attention to Detail
Merchandising
Marketing

Location

Austin, TX

Work Type

Full-time
Onsite

Experience Level

Entry Level
1-3 years preferred

Education Level

High School Diploma or GED equivalent required.

About the Company

Twin Liquors is a family-owned, homegrown Austin company founded in 1937.
The company has a unique and well-respected reputation throughout the United States.
Known for impeccable team members, outstanding customer service, conveniently located stores, extensive selections of fine wines and premium spirits, and substantial community involvement.
Believes in rewarding outstanding work, developing employee careers, and building long-term relationships.