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About the Role
The Resident Services Team assists tenants in sustaining their tenancies and promotes their independence, quality of life, safeguarding, and well-being. The role involves developing a holistic picture of each resident to act as a primary contact for other council departments in resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.
Responsibilities
- Provide effective and responsive administrative support for allocated operational activity.
- Engage in face-to-face and telephone contact with the public.
- Facilitate meetings as required.
- Assist with monitoring team plans.
- Support the Senior Housing Officer and Resident Services Manager in monitoring compliance with team targets and standards.
- Update databases with records, costs, and details.
- Liaise with officers, contractors, and suppliers.
- Process payment of invoices and order equipment.
Requirements
- Experience within housing/tenancy management or a similar public sector role is ideal.
- Proven track record of successful multi-agency working.
- Must have a full UK driving license and a vehicle for work.
- Ability to work 36 hours per week or as required by the Line Manager.
- Must remove all personal information from uploaded documents for anonymised recruitment.
Skills
- Developing relationships with a wide range of local stakeholders and partners.
- Providing good tenancy, housing, and leasehold advice.
- Outcome-focused.
- Clear thinking.
- Excellent written and verbal communication skills.
- Skilled and effective negotiator.
- Problem solver.
- Excellent IT skills, particularly Microsoft Excel.
Location
- Havering
Work Type
- Temporary Position (maternity cover)
- Onsite
Salary/Compensations
- £32,655 - £35,109pa
About the Company
- The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.
- Havering has excellent transport links into central London, extensive town centre regeneration, and the highest concentration of green space anywhere in London.
- Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Equal Opportunity
- We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation.
- Our residents and service users come from all walks of life, and so do our employees.
- If you are appointed to a job that involves working with children, young people and vulnerable adults, you may be subject to a Disclosure and Barring Service (DBS) check.