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About the Role
Hamilton Families is seeking a passionate Residential Program Aide to provide a safe and welcoming environment for program participants, contributing to the fight against homelessness in the San Francisco Bay Area.
Responsibilities
- Maintain shift coverage, supervision, and contribute to a safe and orderly atmosphere for participants.
- Model and facilitate appropriate behavior following applicable City’s Grievance Policy for participants.
- Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.
- Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel.
- Interact with participants to share information, provide supplies, and facilitate interventions.
- Maintain appropriate professional boundaries with participants and staff.
- Respond to participant requests in a professional and courteous manner.
- Maintain participant confidentiality.
- Provide front desk and other reception duties in a professional and courteous manner.
- Relay timely and accurate messages to participants and staff.
- Provide information upon request about available services.
- Conduct regular rounds of the facility, including interior and exterior.
- Perform daily cleaning and kitchen duties as needed.
- Assist in preparing units for incoming families.
- Clean and maintain kitchen, dining, and community areas.
- Perform routine upkeep of the facility.
- Assist in preparing and/or serving participant meals.
- Maintain and promote a cooperative, harmonious, and teamwork environment.
- Maintain and promote an atmosphere of dignity and respect.
- Provide varying shift coverage as needed.
- Perform other duties as requested.
Requirements
- Proven track record of providing support to participants, clients, and staff.
- Background in a nonprofit organization or passion to work with individuals experiencing homelessness.
- Excellent communication skills.
- Ability to work and collaborate with a diverse group of people.
- Highly organized, self-motivated, and capable of working independently.
- Demonstrated ability to exercise appropriate judgment and uphold policies and procedures.
- Ability to respond appropriately to emergencies or critical situations.
- A background in working with nonprofit organizations, social services organizations, or community-based programs.
- Ability to use Microsoft Office Suite and other software.
Skills
- Communication skills
- Collaboration
- Organization
- Self-motivation
- Independent work
- Judgment
- Emergency response
- Microsoft Office Suite
- Bilingual abilities (Spanish a plus)
Location
- 260 Golden Gate Ave, San Francisco
Work Type
- Full-time
- Non-Exempt
Salary/Compensations
- $25.00 per hour
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Employer matched 403(b) retirement plan
- Wellness benefit programs
- Commuter benefit programs
- Paid time off
- Holidays
About the Company
- Hamilton Families' mission is to end family homelessness in the San Francisco Bay Area.
- Since 1985, Hamilton Families has been meeting the most urgent needs of unhoused families.
- Programs specialize in preventing family homelessness, providing shelter and transitional housing, supporting children's wellbeing and academic achievement, and returning families to safe and stable housing.
- Hamilton Families believes the San Francisco Bay Area is at its best when people from all backgrounds can start a life, raise a family, and thrive.
- Envisions a Bay Area where housing is accessible and affordable, homelessness is rare, brief, and nonrecurring, and all people and families have a safe and stable place to live.
- Fosters an inclusive environment where diverse perspectives are valued and contribute to collective success.
- Commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.
Equal Opportunity
- Hamilton Families is proud to be an Equal Employment Opportunity employer.
- Equity, diversity, and inclusion are central to our organization.
- Actively seek and prioritize diversity in our teams.
- Welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum.
- Committed to working with and providing reasonable accommodations for individuals with disabilities.