1159 - Customer Service Representative
Security Mutual Life Insurance · Binghamton, NY, US
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About the Role
Answer incoming calls in a fast-paced call center environment, build relationships with clients and agents, and process payments and complex service requests.
Responsibilities
- Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
- Process billing requests, including account number changes, payment type changes, refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, and mailing Electronic Funds Transfer forms.
- Process manual premium payments and other service requests via check or phone using a checking or savings account.
- Process loan by phone requests.
- Handle SML website inquiries and inquiries forwarded by Corporate Communications made on our public website.
- Complete insurance verifications and policy summary requests.
- Complete follow-up calls to request missing items and funds needed to bring policies up to date.
- Keep records of customer interactions and transactions.
Requirements
- Minimum of 3 years of experience in Customer Service.
- Minimum of 1 year of accounting experience preferred.
- Experience in an insurance industry or call center environment.
- Basic knowledge of Microsoft Word and Excel.
- Excellent written and verbal communication skills.
- Excellent data entry skills.
- Ability to perform work accurately and thoroughly.
- Ability to pay close attention to detail.
- Ability to prioritize and organize a heavy workload.
- Ability to work a flexible schedule with occasional overtime.
- Visa sponsorship is not available for this position.
- Relocation assistance is not available for this position.
Skills
- Fluency in Spanish a plus.
Location
- Binghamton, NY
- Houston, TX
Work Type
- Remote
- Onsite
Experience Level
- The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
Education Level
- Associate’s degree in business or related field.
Salary/Compensations
- $19.02 to $21.03 hourly
About the Company
- Security Mutual is an Equal Opportunity Employer
Equal Opportunity
- Security Mutual is an Equal Opportunity Employer