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About the Role
Pensa Labs designs and builds benchtop CNC wire forming machines for various industries. We are seeking a Production Engineer to oversee machine production and ensure customer success. This is a hands-on role within a small team, involving both shop floor and desk work, directly impacting machine quality and customer experience.
Responsibilities
- Own the assembly, test, and shipping process for wire forming machines.
- Map current workflows, measure build and test times, and lead improvements.
- Utilize time studies and capacity analysis to set production standards and plan resources.
- Transition new machines from prototype to production, providing design-for-manufacturing feedback.
- Define inspection points, acceptance tests, and calibration procedures, tracking first-pass yield and leading root-cause analysis.
- Build quality records for medical and aerospace customers, including traceability and supplier documentation.
- Write and maintain work instructions, BOMs, test procedures, and build records.
- Manage inventory of production materials, set reorder points, and oversee fulfillment and shipping.
- Collaborate with machine shops and suppliers on quality, cost, and lead time.
- Train and guide manufacturing technicians on new processes and standards.
- Run sample parts and feasibility tests for prospects, configure machines for quotes, and lead technical demonstrations.
- Onboard new customers, including installation, setup, and operator training.
- Serve as the technical point of contact for customers, troubleshooting and resolving machine, tooling, and software issues.
- Support preventive maintenance, repairs, calibration, and spare parts for fielded machines.
- Log customer issues and feature requests, feeding insights back into production, R&D, and software.
- Create customer-facing documentation such as setup guides, maintenance procedures, and FAQs.
Requirements
- Bachelor's degree in Industrial, Manufacturing, or Mechanical Engineering, or a related field.
- 5+ years of manufacturing or production engineering experience, ideally with electromechanical equipment built in low to medium volumes.
- Working knowledge of lean manufacturing, process mapping, time studies, and statistical tools (SPC, process capability).
- Experience with structured problem-solving (5 Whys, fishbone, 8D) and PFMEA.
- Ability to read mechanical drawings and GD&T.
- Proficiency in 3D CAD (Autodesk Fusion).
- Hands-on comfort with hand tools, measurement instruments, basic wiring, and CNC equipment.
- Customer-first attitude and patience when working with operators of all skill levels.
- Clear written and verbal communication skills.
- Experience with ISO 9001, ISO 13485, or AS9100 quality systems (Nice to have).
- Experience with inventory management systems (Nice to have).
- Experience with CRM and ticket tracking (Nice to have).
- Background with motion control, servo systems, or CNC machine building (Nice to have).
- Six Sigma Green Belt or equivalent (Nice to have).
- Experience scaling a product from prototype to production in a startup or small company (Nice to have).
Skills
- Lean manufacturing
- Process mapping
- Time studies
- Statistical tools (SPC, process capability)
- Structured problem solving (5 Whys, fishbone, 8D)
- PFMEA
- Mechanical drawing interpretation
- GD&T
- 3D CAD (Autodesk Fusion)
- Hand tools
- Measurement instruments
- Basic wiring
- CNC equipment operation
- Written communication
- Verbal communication
- Inventory management
- CRM
- Ticket tracking
- Motion control
- Servo systems
- CNC machine building
Location
- Brooklyn
Work Type
- Full-time
Experience Level
- 5+ years of manufacturing or production engineering experience
Education Level
- Bachelor's degree in Industrial, Manufacturing or Mechanical Engineering, or a related field
Benefits
- Health insurance
- 401(k)
- Generous paid time off
- Commuter benefits
About the Company
- Pensa Labs pioneered benchtop CNC wire forming and produces production wire forming equipment for orthodontic, medical, aerospace, and industrial customers.
- We are passionate about digital fabrication and its ability to help people create better parts faster and at lower cost.
- Our machines are developed by Pensa, an award-winning Brooklyn design and engineering firm.
- Pensa Labs is co-located with Pensa, offering collaboration with talented industrial designers, mechanical, and electrical engineers.
Equal Opportunity
- Pensa Labs is an equal opportunity employer.
- We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.