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About the Role
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in one of the store's departments, focusing on merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service.
Responsibilities
- Supports leadership in firearm sales and compliance with ATF, state, and local laws, company policies, and procedures.
- Provides direction and guidance to Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
- Supports achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Prepares and executes task lists, including merchandising directives and plan-o-gram maintenance.
- Ensures a pleasant and productive shopping experience for customers.
- Assists with staffing the department with service-oriented associates, including interviewing, selection, and training.
- Prepares weekly work schedules and coaches associates to promote positive customer relations and a productive team environment.
- Resolves customer and associate opportunities.
- Maintains a high level of personal customer service, achieving above-company-average results.
- Remains a product expert through ongoing training and conducts product demonstrations.
- Assists with coordination of special events, pricing and UPC integrity, assortment accuracy, inventory accuracy, and display/signing/pricing of advertised items.
- Assists in carrying out supervisory responsibilities, including interviewing, training, planning, assigning work, evaluating performance, addressing complaints, and maintaining a harassment-free environment.
- Provides a legendary customer experience by identifying customer needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up.
- Performs other duties as assigned.
Requirements
- VALID NEW YORK STATE PISTOL PERMIT REQUIRED FOR THIS POSITION
- High School Diploma or Equivalent
- 2 to 4 Years in Retail Sales
- Supervisor experience is a plus
Skills
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to read and analyze certain reports
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Work Type
- Full Time
Experience Level
- 2 to 4 Years
- Supervisor experience a plus
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $19.00 - $21.75
Benefits
- Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
About the Company
- Bass Pro Shops is an equal opportunity employer.
Equal Opportunity
- Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
- Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.