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About the Role

This role provides technical and operational leadership for the Estate's M&E and hard services, ensuring building services are safe, compliant, and effectively maintained. It drives improvements in performance, efficiency, reliability, optimisation, and sustainability, establishing the framework, standards, and processes for managing hard services and developing the Estate's M&E strategy.

Responsibilities

Establish a clear baseline of the Estate's M&E assets, maintenance requirements, contracts, costs, performance, and compliance.
Develop and implement an Estate-wide M&E framework and strategy, setting consistent standards, responsibilities, processes, and technical requirements.
Recommend the future service delivery model and develop appropriate specifications, service standards, and performance requirements.
Provide technical oversight of building services, ensuring they are safe, compliant, and effectively maintained.
Review, prioritise, and drive the completion of outstanding risk assessment actions relating to M&E and hard services.
Identify and implement opportunities to improve building services performance, efficiency, optimisation, and reliability.
Establish appropriate asset, maintenance, and performance information within the Estate's systems.
Manage and work with external consultants and suppliers, providing technical direction and ensuring effective delivery.
Work with Sustainability, H&S, and other relevant teams to support energy efficiency, carbon reduction, and wider Estate objectives.
Lead the procurement and mobilisation of M&E and hard services.
Support tendering, evaluation, and contract award, ensuring technical requirements align with the M&E and hard services framework and strategy.
Provide recommendations to the Head of FM following tender evaluation on proposed service lines and supplier appointments.
Manage and oversee M&E contracts and supplier performance.
Provide specialist M&E and technical advice and support to the FM and in-house Maintenance Team.
Undertake site visits, inspections, and reviews to assess M&E systems and maintenance requirements.
Provide recommendations, advice, and support to operational FM activities.
Provide M&E and building services input to projects, refurbishments, and other property activities.
Support the FM and relevant teams with technical input into budgets, expenditure, quotations, and works.
Work collaboratively across the Estate to ensure M&E and hard services requirements are appropriately considered.
Establish and maintain accurate and consistent asset, maintenance, and service information in D365, M-Files, and other relevant systems.
Contribute to the continuous improvement of Estate processes, systems, and ways of working.

Requirements

5+ years’ experience in facilities, hard services or technical services management, with significant responsibility for M&E and building services.
Knowledge of SFG20 and equivalent maintenance standards, asset management, lifecycle planning and criticality assessment.
Good working knowledge of relevant statutory compliance and maintenance requirements, including electrical, fire and gas safety, F-Gas, and water hygiene.
Experience developing M&E strategies, frameworks, specifications and service delivery models, and delivering or supporting procurement and mobilisation.
Experience of BMS, EMS, controls, energy optimisation and using data to improve operational performance.
Strong commercial, financial, analytical and data skills, including experience using CAFM or property management systems such as D365.
Strong stakeholder management skills, with the ability to influence, collaborate and constructively challenge internal teams, consultants and suppliers.
Excellent written and communication skills, with the ability to produce clear specifications, reports and recommendations for senior stakeholders.
Able to work autonomously, manage competing priorities and drive continuous improvement.

Skills

M&E
Hard Services Management
Building Services
SFG20
Asset Management
Lifecycle Planning
Criticality Assessment
Statutory Compliance
Electrical Safety
Fire Safety
Gas Safety
F-Gas
Water Hygiene
BMS
EMS
Controls
Energy Optimisation
Data Analysis
CAFM Systems
D365
Stakeholder Management
Procurement
Contract Management
Technical Writing
Communication Skills

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5+ years

Benefits

25 days holiday per year, plus statutory holidays and 3 discretionary days to cover the Christmas office closure.
Private medical insurance with Bupa.
Defined contribution pension scheme with 12.5% employer contributions.
Life assurance at 7x salary.
Group income protection scheme.
Interest free season ticket loan.
Employee Assistance Programme (EAP) and wellbeing app “Help@hand”.
Cycle to work scheme.
Onsite gym with 7 weekly classes and 2 Wattbikes.
Regular staff socials and an annual company away day.
Free fruit and breakfast cereals.
Enhanced maternity, paternity and shared parental leave policies (12-month qualifying period).