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About the Role
As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax’s commitment to honesty, transparency, and exceptional service. You will guide customers through the service and repair process—before, during, and after—delivering clear communication and personalized support.
Responsibilities
- Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
- Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
- Consult with customers on recommended repairs and explain service details clearly
- Review completed work for accuracy and prepare invoices for billing
- Process service payments and manage cash transactions responsibly
- Coordinate workflow efficiently to maintain productivity in a fast-paced environment
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements
- Strong interpersonal and communication skills with proven ability to deliver outstanding customer service
- Proficiency in telephone etiquette and active listening techniques
- Ability to interpret and record data accurately while using intermediate computer skills
- Comfort working collaboratively across departments in a high-energy environment
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Commitment to standards and adherence to CarMax policies and procedures
- Capability to stand or walk for extended periods and work in both indoor and outdoor conditions
Location
- Austin, Texas
Work Type
- Full-time
Salary/Compensations
- $12.13 - $18.57 per hour
- Eligible for commission
Benefits
- Paid sick, vacation, and holiday time
- Full-time hourly/commissioned associates: up to 48 hours sick time per year, 80-200 hours vacation time per year after 90-day waiting period, 6 paid holidays plus 1 floating holiday
- Full-time salaried associates: paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval
About the Company
- CarMax revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
- Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.
- With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
- As an associate, you are part of an innovative movement to empower the modern customer and drive progress.
- Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next.
- Join us in creating a better future– for our company, our customers, and the communities we call home.
Equal Opportunity
- CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.