Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Success Manager II role.

Rezi rewrites your resume against Pleo's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Success Manager II posting at Pleo — free, in seconds.

About the Role

We are seeking a Customer Success Manager II to join our Customer Experience team. This role focuses on helping SMB and Mid Market customers achieve success and maximize the value of Pleo's solutions within the UK & Ireland market. The ideal candidate is passionate about solving customer challenges, driving growth through exceptional service, and has a strong interest in Customer Success within the SaaS industry.

Responsibilities

Nurture, support, and process expansion opportunities from the customer base.
Act as a trusted product advisor and business consultant to customers, guiding them on optimizing their use of the tool.
Own the adoption journey for the assigned customer portfolio post-onboarding.
Collaborate with internal stakeholders (product management, services & solutions, marketing, customer support) to enhance the overall customer experience.
Receive, qualify, and triage inbound communication from various channels including email, Intercom, and performance marketing channels.
Cultivate key customers to become advocates for Pleo and the Fintech community.
Manage day-to-day operations and long-term business relationships with customers.
Proactively prevent customer churn by monitoring health scores and product/feature adoption.
Bridge customer feedback with the product team to optimize product-market fit.

Requirements

5+ years of prior experience in account management, sales, or customer success roles.
An open and positive mindset with contagious energy.
A genuine enjoyment in helping others improve and scale.
A goal-oriented approach with the ability to create and chase targets independently.
Comfort and motivation in a fast-paced, dynamic environment with diverse tasks.
Ability to think and act at scale in a high-volume, high-velocity role.
Trustworthy, ensuring deadlines are met and promises are kept.
Empathetic with a strong ability to understand and communicate with others.
Fluent in English.

Skills

Customer Success
SaaS
Account Management
Sales
Relationship Management
Upselling
Problem-Solving
Communication
Project Management
Product Adoption

Location

Lisbon, Portugal
London, UK

Work Type

Hybrid
Fully remote

Experience Level

5+ years

Benefits

Pleo card (no out-of-pocket spending)
Catered meals or lunch allowance on work days
Comprehensive private healthcare (Vitality, Alan, or Médis depending on location)
25 days of holiday + public holidays
Option to purchase 5 additional days of holiday through salary sacrifice
Free mental health and well-being support via MyndUp
Paid parental leave

About the Company

Pleo offers spend solutions designed to make managing money seamless, empowering, and effective for finance teams and employees.
The company's vision is to help all businesses ‘go beyond’.
Pleo has been successful for the past 10 years, living by the mantra 'more than you’d expect'.
Pleo has over 40,000 customers and a team of 850+ people from over 100 nationalities.
The company is driven, progressive, and kind, committed to delivering the future of business spending together.

Equal Opportunity

Diversity drives us. We encourage people from all backgrounds and experiences to join us.
We encourage you to apply even if you don't tick every single box.
We offer accessibility accommodations for the interview process; email belonging@pleo.io for requirements.
We process personal data as a data processor; refer to the Privacy Policy for details.