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About the Role

Humber River Health is seeking a Full Time Program Service Assistant to join their Seniors' Care Program. This role involves coordinating operational and business matters, managing program issues, and providing strategic support to advance program priorities within North West Toronto.

Responsibilities

Coordinates the operational and business matters of the Program
Identifies, coordinates, analyzes and communicates key Program matters and critical issues in a timely manner and in accordance with hospital established processes
Prioritizes action items requiring Director’s attention through scheduled briefings with the Director and preparation of reports of priority projects
Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
Provides clear direction and oversight to administrative support within the Program portfolio
Redirects communication within the hospital when receiving information as the point person for the Program
Provides strategic support to advance the priorities of the Program portfolio
Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Program portfolio
Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the Surgical Program portfolio, across portfolios, and between the Surgical Program portfolio and external partners (i.e. LHIN/MOHLTC)
Ensures timely feedback on behalf of the Sr Director whenever necessary

Requirements

3 years of recent experience providing senior administrative support in a healthcare setting
Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
Has a high degree of attention to detail to ensure accuracy in deliverables
Creative, resourceful and flexible
Demonstrates commitment to ongoing learning
Works independently and in a team environment
Adapts to changing priorities and manages change involving multiple stakeholders effectively
Maintains a positive attitude and strong work ethic while managing competing demands
Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
Demonstrated regular, punctual attendance
Demonstrated commitment to patient safety and the provision of the best possible patient care
Demonstrates experience in producing printed/electronic publications and other departmental communication
Has a typing speed of 60 WPM
Shortlisted candidates will be required to complete testing including timed typing, medical terminology, and MS Office

Skills

Excellent communication skills
Excellent time management skills
Excellent interpersonal skills
Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
Intermediate MS Access knowledge
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset

Location

Humber River Health - Wilson site

Work Type

Permanent Full Time

Experience Level

3 years of recent experience providing senior administrative support in a health care setting

Education Level

Graduate of a recognized post-secondary education in Business Administration, or related field, preferred

Salary/Compensations

$65,442.00-$81,855.15

About the Company

Humber River Health is North America’s first fully digital hospital, opened in 2015.
They serve a community of 850,000 residents in North West Toronto.
Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives.
Humber River Health uses a custom combination of technology and clinical expertise to rebuild elements of care.
They make technology work for staff and physicians, giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors.
Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital.
Clinical Excellence, Optimizing Care through Technology and Community Connection frame their Research Strategy.
Humber River Health is proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
They support employees by providing evidence-based leadership and cultivating a culture that consistently wows with their unwavering commitment to Staff, Physician and Volunteer engagement.
They are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration.
They are dedicated to high-quality patient care and demonstrate their values of compassion, professionalism, and respect.

Equal Opportunity

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
They foster a culture where everyone feels respected, valued and empowered to contribute.
They welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
They do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
Accommodations are available throughout the recruitment process and employment.