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About the Role
Canadian Blood Services is seeking a Temporary Full-Time Manager, Marketing Operations to join the Integrated Marketing team within the Donor Engagement and Corporate Reputation division. This role focuses on optimizing marketing ROI by managing the marketing workflow in Monday.com, supporting its implementation, and evolving the process over time.
Responsibilities
- Administer and operate the end-to-end marketing workflow in Monday.com, overseeing activities from intake to project closeout.
- Support go-live activities for Monday.com implementation, including user training, cut-over, post-launch stabilization, and transition to ongoing operations.
- Coordinate the intake and movement of work through established workflows and gates, facilitating a weekly forum for priorities, progress, and operational issues.
- Partner with stakeholders to move projects through the workflow, clarify requirements, and ensure accountability for deliverables.
- Monitor timelines, dependencies, capacity, and project status to identify risks and support issue resolution.
- Coach users on workflow processes and platform functionality, providing hands-on support and driving user adoption.
- Drive workflow governance, reporting, and continuous improvement by gathering feedback, prioritizing enhancements, and maintaining a backlog.
- Manage relationships with marketing technology and agency vendors, supporting service-level tracking, renewals, and issue escalation.
- Facilitate the department's learning and development program by coordinating training and supporting skills development.
- Champion the effective use of marketing technology through training, guidance, and usage insights.
- Explore and pilot practical AI applications to improve marketing effectiveness and operational efficiency.
Requirements
- University degree in business, marketing, or communications, or equivalent work experience.
- Project management experience or certification.
- 5+ years of marketing operations experience.
- Minimum of 3 years in a marketing operations team leadership role.
- Strong experience managing projects and workflows across multiple teams and competing priorities.
- Hands-on experience with Monday.com or a comparable work management platform (e.g., Asana, Adobe Workfront, Jira).
- Experience supporting marketing, creative, communications, or business operations teams.
- Clear communication and stakeholder management skills, including the ability to train, coach, and provide hands-on support.
- Ability to manage deadlines, dependencies, and changing priorities in a dynamic work environment.
- An equivalent combination of education, training, and experience may be considered.
Skills
- Monday.com
- Asana
- Adobe Workfront
- Jira
- Process governance
- Change management
- Vendor management
- Contract management
- Marketing technology
- Practical AI applications
Location
- Ottawa (1800 Alta Vista Drive)
- Toronto (67 College Street)
Work Type
- Temporary full-time
- Hybrid (minimum 40% on-site presence)
Experience Level
- 5+ years of marketing operations experience
- Minimum of 3 years in a marketing operations team leadership role
Education Level
- University degree in business, marketing or communications, or equivalent work experience
- Marketing-related certificates
Salary/Compensations
- $99,600 - $117,200
Benefits
- Payment in lieu of vacation
- Payment in lieu of benefits
- Defined benefit pension plan
- Employee discounts
- Wellness program
- Professional resources
About the Company
- Canadian Blood Services is a dynamic, collaborative, and caring organization committed to saving and improving lives.
- Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells, and organs and tissues.
- The work of Canadian Blood Services spans many Territories and Treaty areas across the country.
- We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves.
Equal Opportunity
- Diversity and inclusion play a vital role in ensuring health equity for patients across Canada.
- We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
- Applicants who require accommodation should discuss their needs with us.