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About the Role
Lyft Urban Solutions powers bike-sharing and scooter-sharing systems globally. As the Chief of Staff for LUS, you will serve as a strategic thought partner and hands-on executor, shaping priorities, driving plans, and owning the operating rhythm and communications for a global organization. You will lead high-priority initiatives from scoping through delivery, acting as a force multiplier for leadership.
Responsibilities
- Act as a sounding board to the Head of LUS on priorities, tradeoffs, and organizational decisions, providing clear recommendations backed by data.
- Own the LUS annual planning and OKR process, tracking progress, surfacing risks, and driving course corrections.
- Design and improve the LUS leadership team's operating rhythm, including meetings, reviews, and decision forums.
- Prepare the Head of LUS for key meetings and executive reviews.
- Lead cross-functional initiatives from research and business cases through execution.
- Own LUS internal communications, including all-hands and leadership updates.
- Help lead the organization through change with clear plans, stakeholder alignment, and communication.
- Partner with Executive Business Partner, People, and Finance on org health, headcount planning, and engagement.
- Build trusted relationships across LUS and Lyft to break down silos and align on shared priorities.
- Find and build scalable processes, including using AI and automation, to increase team speed and efficiency.
Requirements
- 5+ years of experience, including management consulting or a similar strategy role, ideally combined with in-house experience in strategy, operations, BizOps, or a Chief of Staff function.
- Track record of leading cross-functional programs across several teams and delivering high-quality results on time.
- Strategic problem-solver who can analyze complex, ambiguous situations and recommend a path forward.
- Ability to balance long-term strategy with near-term execution.
- Proven ability to influence without authority and hold stakeholders accountable.
- Experience driving organizational or process change.
- Excellent written and verbal communicator who can turn complex information into crisp, executive-ready materials.
- Data-fluent with a solid grasp of financial fundamentals and their connection to business strategy.
- Experience working with global or geographically distributed teams.
- High quality standards, low ego, and steady under pressure.
- Highest level of integrity and discretion with confidential information.
- Experience in mobility, transportation, hardware, or operations-heavy businesses is a plus.
Skills
- Structured problem-solving
- Executive communication
- Bias toward action
- Comfort with ambiguity
- Data analysis
- Financial fundamentals
- Influence without authority
- Change management
- Process improvement
- AI and automation
Location
- New York City area
Work Type
- Hybrid
Experience Level
- 5+ years
Salary/Compensations
- $132,000 - $165,000
Benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match
- Discretionary paid time off for salaried team members
- 15 days paid time off for hourly team members
- 18 weeks of paid parental leave
- Subsidized commuter benefits
- Monthly Lyft credits
- Complimentary Lyft Pink membership
About the Company
- Lyft's purpose is to serve and connect, cultivating a work environment where all team members belong and thrive.
- Lyft Urban Solutions powers bike-sharing and scooter-sharing systems in over 60 cities worldwide, leading the micromobility revolution.
- We build the software, hardware, and operations that make urban micromobility work at scale, operating systems globally.
- LUS is a global business with teams and partners across North America, Europe, and Latin America, with a growing international footprint.
Equal Opportunity
- Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.