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About the Role

Global-e is seeking a skilled and enthusiastic Solutions Engineer to support Sales, Project, Product, and R&D teams. This role involves conducting technical discussions with online retailers and brands looking to expand their cross-border business, leading technology and integration tracks, and relaying client feedback to Product and R&D teams.

Responsibilities

Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem-solving any potential roadblocks.
Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments.
Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness.
Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments.
Provide ongoing education and technical assistance to current partners and integrate clients.
Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator.

Requirements

4+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred.
Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences.
Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL).
Established problem-solving skills and troubleshooting abilities.
Experience in close working interactions with distant teams.
Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space.
Ability to multitask and work well under deadlines in a changing environment.
Previous experience in eCommerce and Logistics/Operations environment is a strong advantage.

Skills

Solution design
Integration
SaaS
Communication
Technical concepts
Systems integration
API implementation
RESTful services
SQL
Problem-solving
Troubleshooting
Cloud/IT Technology
eCommerce
Logistics/Operations

Experience Level

4+ years

Education Level

BA/BS/Master degree in Computer Science or another technical field

About the Company

Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localisation capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide.
We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.