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About the Role

The Director of Housekeeping provides strategic leadership for all housekeeping operations, ensuring exceptional standards are met across guest rooms, residences, public spaces, and heart-of-house areas. This role is crucial for developing departmental strategy, financial performance, operational excellence, and fostering a culture of genuine hospitality while leading and inspiring a high-performing team. The Director collaborates with other departments to deliver luxury hospitality and elevate quality, efficiency, and service.

Responsibilities

Provide strategic leadership for all housekeeping operations, ensuring guest rooms, residences, public spaces, and heart-of-house areas consistently reflect the highest standards of luxury hospitality.
Develop departmental goals, operating strategies, SOPs, training programs, and quality standards that support operational excellence and exceptional guest experiences.
Ensure guestrooms, residences, and accommodations for Notable Guests and VIP arrivals are meticulously prepared, personalized, and aligned with guest preferences and luxury service expectations.
Partner with the Hotel Manager, Director of Front Office and department leaders to optimize daily operations, room readiness, interdepartmental collaboration, and the overall guest experience.
Train, coach, and develop leaders and team members while fostering a culture of engagement, recognition, accountability, and professional growth.
Monitor guest feedback, quality audits, and service recovery opportunities, implementing strategies that continually enhance cleanliness, presentation, and guest satisfaction.
Drive departmental performance through operational excellence, financial stewardship, labor management, productivity, and team engagement.
Develop and manage departmental budgets, forecasts, staffing plans, and operational strategies that align labor resources with occupancy and business demands.
Analyze operational and financial performance metrics to identify trends and implement continuous improvement initiatives.
Oversee housekeeping operations for residences, laundry services, inventories, purchasing, vendor relationships, and departmental resources to ensure operational readiness and fiscal responsibility.
Establish and maintain quality assurance programs through inspections, audits, coaching, and compliance with Auberge Collection standards, safety regulations, and applicable laws.
Lead departmental planning for special projects, deep cleaning initiatives, renovations, and pre-opening or capital improvement activities while partnering with Engineering to support preventative maintenance programs and room readiness.
Support hotel emergency procedures and business continuity plans, ensuring departmental preparedness and operational resilience.
Champion innovation, sustainability, and best practices that enhance operational efficiency, environmental responsibility, and the overall guest experience.

Requirements

3-5 years of progressive housekeeping leadership experience within a luxury hotel or resort environment strongly preferred.
Demonstrated ability to communicate effectively, providing clear, concise, and professional direction.
Strong passion for delivering exceptional guest experiences and maintaining the highest standards of luxury hospitality required.
Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.
Strong organizational, financial, and problem-solving abilities, with exceptional attention to detail required.
Experience with budgeting, labor management, inventory control, and operational planning required.
Proficiency with property management systems, housekeeping technology, and Microsoft Office Suite.
Ability to work flexible schedules, including evenings, weekends, and holidays as needed.

Skills

Luxury hospitality
Housekeeping operations
Strategic leadership
Financial management
Operational excellence
Team leadership
Coaching
Guest experience
Quality assurance
Budgeting
Labor management
Inventory control
Problem-solving
Attention to detail
Property management systems
Housekeeping technology
Microsoft Office Suite

Location

Austin

Work Type

Full-time
Management

Experience Level

3-5 years

About the Company

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs that bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports, united by a mission to build breakthrough brands that redefine the status quo.

Equal Opportunity

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V.
4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.