Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Program Manager, Program Operations role.
Rezi rewrites your resume against Incline P&C Group's job description. Free.
Tailor your resume to this Program Manager, Program Operations role.
Rezi rewrites your resume against Incline P&C Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Program Manager, Program Operations posting at Incline P&C Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Program Manager, Program Operations posting at Incline P&C Group — free, in seconds.
About the Role
Incline Insurance Group is seeking a Program Manager, Program Operations to coordinate and deliver cross-functional operational projects within the property and casualty insurance organization. This role translates business needs into actionable project plans and collaborates with Technology, Data & Analytics, Finance, and Operations to ensure initiatives stay on track.
Responsibilities
- Manage assigned projects from initiation through implementation, including scope, schedules, milestones, deliverables, owners, and follow-up.
- Maintain project plans, identify risks and dependencies, and escalate issues with proposed solutions.
- Facilitate project meetings, document decisions and action items, coordinate work across departments, and prepare status updates.
- Follow established project management standards and contribute to their improvement.
- Support business-side activities for system implementations and enhancements.
- Coordinate requirements gathering, user acceptance testing, training, change communications, and handoffs with technical teams.
- Identify opportunities to simplify processes, reduce manual tasks, and improve workflows.
- Coordinate automation and AI-related projects, track results, and support user adoption.
- Gather reporting needs, track project metrics, maintain accurate documentation, and coordinate on data quality or reporting issues.
- Help business teams adopt agreed processes and standards.
- Serve as a day-to-day contact for assigned project vendors, track deliverables and issues, coordinate statements of work and invoice reviews.
- Help monitor project spending against approved budgets.
- Track implementation risks, document procedures, and coordinate with Compliance, Audit, Risk, and business teams.
- Support resolution of process gaps or control findings.
- Assist with selected MGA and insurance program onboarding activities, partner requirements, process documentation, systems handoffs, and operational issue resolution.
- Build productive working relationships, communicate timelines and expectations, and keep action owners accountable.
- Raise trade-offs or decisions to the appropriate leaders.
- Influence outcomes through organization, collaboration, and reliable execution.
Requirements
- Organized, hands-on program manager capable of coordinating multiple initiatives.
- Effective communication across teams.
- Ability to bring structure to operational and technology projects.
- Experience in P&C insurance or another regulated environment is valuable.
- 5+ years of experience in project or program management, operations, business process improvement, or related roles.
- Experience coordinating cross-functional projects required.
- Experience using AI-powered business tools and leading AI-enabled projects is preferred.
- Experience supporting enterprise modernization initiatives, including process redesign, system implementations, and technology-driven operational improvements.
- Experience developing project schedules, tracking dependencies, facilitating meetings, maintaining action logs, reporting progress, executing stakeholder engagement and management, and supporting change management.
- Comfortable managing multiple priorities and following through on details.
- Capable of communicating project status, risks, and strategic recommendations to senior leaders and executive stakeholders.
- Ability to connect project delivery activities to broader business objectives and identify opportunities for long-term operational improvement.
- Familiarity with enterprise systems, user acceptance testing, business requirements, reporting, and process improvements.
- Ability to work effectively with technical specialists and business stakeholders.
- Ability to use data, metrics, and business insights to prioritize initiatives, measure outcomes, and support informed decision-making.
- Strong written and verbal communication, attention to detail, problem-solving, and stakeholder coordination skills.
- Able to flag risks early, navigate competing requests, and work across teams without direct authority.
- Exposure to Duck Creek, Workday, Salesforce, AWS, or similar enterprise platforms is preferred.
- Familiarity with insurance program operations and MGA relationships is preferred.
- Experience coordinating vendors, budgets, or process improvement initiatives is preferred.
Skills
- Project Management
- Program Management
- Operations
- Business Process Improvement
- Cross-functional Coordination
- Communication
- Stakeholder Management
- Change Management
- Risk Management
- Vendor Management
- Budget Management
- Process Simplification
- Automation
- AI Tools
- Data Analysis
- Reporting
- Documentation
- Problem-Solving
- Collaboration
Location
- Austin, TX
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in Business, Finance, Information Systems, Insurance, or a related field preferred
- PMP, CAPM, or process improvement certifications are a plus
About the Company
- Incline Insurance Group is a growing property and casualty insurance organization.
- This position offers opportunities to partner across the organization, support technology and operational modernization, and contribute to Incline’s growing insurance program partnerships.