Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Duty Manager role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Tailor your resume to this Duty Manager role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Duty Manager posting at AccorHotel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Duty Manager posting at AccorHotel — free, in seconds.
About the Role
Delano London is seeking an ambitious Duty Manager to oversee shift operations, acting as the primary guest contact and coordinating inter-departmental efforts to uphold high hospitality standards.
Responsibilities
- Proactively engage positively with all guests, resolving complaints and queries with satisfactory resolution, follow-up, and recording.
- Assist with departures and group movements as needed.
- Manage accurate handovers and daily briefings in the absence of the Front Office Manager.
- Review daily arrivals and departures, prepare and check rooms to preference, and block rooms for special requests, VIPs, or package reservations, ensuring timely readiness.
- Maintain security and safety procedures, including key control and lost & found.
- Foster positive working relationships with all hotel departments for seamless guest service.
- Proactively oversee guest communications to ensure their stay exceeds expectations.
- Manage emergency situations calmly and efficiently, following established protocols.
- Perform other job-related duties as assigned by the Front Office Manager.
- Undertake various related tasks as needed in the spirit of providing exceptional guest service.
Requirements
- Previous experience in a high-end luxury or upscale hospitality environment is desirable.
- Strong organizational, analytical, and problem-solving skills.
- Ability to maintain composure and professionalism under pressure.
- Proven customer service excellence with a team-oriented mindset and professional maturity.
- Ability to multitask effectively and manage competing priorities in a fast-paced environment while maintaining meticulous attention to detail.
- Proven ability to resolve guest conflicts independently or escalate issues to management when necessary.
- Ability to work collaboratively within a team environment, supporting colleagues and promoting positive workplace culture.
- Knowledge of property management systems (PMS).
- Experience using Opera Cloud is considered a plus.
- Flexibility to work varied schedules, including weekends, holidays, and peak business periods.
- Additional language proficiency is a strong asset.
Skills
- Organizational skills
- Analytical skills
- Problem-solving skills
- Customer service excellence
- Team-oriented mindset
- Professional maturity
- Multitasking
- Attention to detail
- Conflict resolution
- Collaboration
- Property management systems (PMS)
- Opera Cloud
Location
- London
Work Type
- Permanent
- Full-Time
Experience Level
- Previous experience in a high-end luxury or upscale hospitality environment is desirable
Salary/Compensations
- GBP 33000 - GBP 33000 - yearly
Benefits
- Share of the hotel's service charge
- Health cash plan
- Wide ranging discounts off hotels, restaurants and more within both the Ennismore and Accor portfolios worldwide
- Referral bonus for successful new team member recommendations
- Monthly team recognition
- Regular team events
- Biannual team parties
About the Company
- Delano London will bring the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation.
- Overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
- Delano London will also be bringing their membership club to the UK for the first time.
- Delano is a place where personality, creativity and genuine connection come together.
- We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
- Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
- Joining Delano London means being part of something from the very beginning.
- It's an opportunity to shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.