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About the Role
The Pharmacy Technician Liaison facilitates efficient pharmacy operations by assisting with patient deliveries, scheduling, reporting, and various administrative tasks. This role operates under immediate supervision.
Responsibilities
- Work under the direct supervision of a registered pharmacist performing non-clinical duties.
- Manage scheduling calendar and compounding reports by creating and reviewing refill reports for accuracy.
- Coordinate medication delivery with patients, ask scripted questions, and document in the electronic medical record.
- Transfer calls to a pharmacist when patient counseling is needed or requested.
- Enter prescription orders and generate labels and delivery tickets under pharmacist supervision.
- Track patient deliveries and address any issues.
- Confirm delivery tickets in accordance with AOM policy.
- Review supply requests and select appropriate quantities for refills.
- Enter patient medication profiles into the electronic medical record for pharmacist review.
- Answer telephone calls and direct them to the appropriate person or department.
- Participate in picking and packing medical supplies and medications for patient orders when requested.
- Ensure proper packaging of medications for shipping.
- Participate in monthly physical inventory.
- Perform other related tasks as determined by the Pharmacist or Director of Pharmacy.
Requirements
- High school graduate or equivalent.
- PTCB certification preferred; must be obtained within 1 year of hire if not currently certified.
- Minimum of six months of pharmacy technician or related experience.
- Good working knowledge of pharmacy procedures.
- Excellent time management and organizational skills.
- Ability to work independently.
- Excellent communication and computer skills.
- Ability to work as part of a team.
- Previous customer service/support experience, preferably in the medical field.
- Specialty pharmacy or home infusion experience strongly preferred.
- Strong Excel skills, including the ability to create and navigate spreadsheets.
Skills
- Time management
- Organizational skills
- Independent work
- Communication skills
- Computer skills
- Teamwork
- Customer service
- Excel skills
Location
- Brooklyn, New York
Work Type
- Full-time
Experience Level
- Minimum of six months pharmacy technician or related experience
Education Level
- High school graduate or equivalent
- PTCB certification preferred
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid Time Off
- Paid Holidays
- FSA
- Life & AD&D Insurance
- Disability Coverage
- Employee Referral Program
About the Company
- AOM Infusion is a leading provider of home and specialty infusion therapy, dedicated to delivering high-quality, patient-centered care.
- Our team of experienced clinicians and professionals work together to ensure every patient receives safe, compassionate, and personalized treatment.