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About the Role
This role provides exceptional customer service to financial institution clients, focusing on cross-selling products and services, and handling cash transactions. The position is key to enhancing customer retention and uncovering sales opportunities within a community-focused bank.
Responsibilities
- Processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payments, while balancing a cash drawer and safeguarding against fraud.
- Assists with the maintenance and servicing of bank equipment such as ATMs and Night Drops.
- Researches customer inquiries, orders checks/debit cards, and returns phone calls to enhance customer retention and uncover sales opportunities.
- Uses needs-based assessment tools to analyze and uncover customer needs, recommending and selling appropriate solutions.
- Opens deposit accounts, inputs and follows through with loan applications, and opens personal accounts, preparing related documentation.
- Follows up with clients after new accounts are opened to deepen the relationship.
- Demonstrates courtesy and efficiency with customers, exceeding expectations with servicing skills.
- Maintains a strong understanding of industry trends and their impact on the customer.
- Proactively seeks ways to expand customer relationships to achieve individual and branch goals.
- Maintains a working knowledge of the bank's products and services.
- Participates in branch huddles, meetings, and one-on-one coaching sessions.
- Adheres to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of client bank assets.
- Assists with new staff member training and coaching, performing on-the-job training and serving as a backup trainer as needed.
- May direct workflow by assigning ancillary duties on the Teller line.
- Maintains knowledge of all relevant rules and regulations.
- Conforms to General Performance Expectations.
Requirements
- One year of experience in a banking or customer service position preferred.
- Demonstrated experience in banking and/or customer service.
- Proficient analytical and mathematic skills.
- Proficient reading and writing skills.
- Proficient communication, interpersonal, and sales skills.
- Comprehensive knowledge of operating policies and procedures impacting consumer services.
- Thorough knowledge of the features and benefits of company consumer products and services.
- Basic computer skills, including Microsoft Outlook, Word, and Excel.
- Ability to lift up to 50 lbs. of coin.
- Valid Driver's License.
- Must be able to support multiple branch locations as needed.
Skills
- Customer service
- Cross-selling
- Cash handling
- Transaction processing
- Fraud prevention
- Equipment maintenance
- Customer relationship management
- Sales
- Account opening
- Loan application processing
- Communication
- Interpersonal skills
- Analytical skills
- Mathematical skills
- Reading skills
- Writing skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Location
- 14-county footprint
Work Type
- Full-time
Experience Level
- 1 year preferred
Education Level
- High School Diploma or equivalent with an emphasis in a business curriculum
Salary/Compensations
- $20 to $23 hourly
Benefits
- Profit Sharing/401K Plan
- Health, Dental & Vision Insurance
- Tuition Reimbursement
- Paid time off
- Employee Assistance Program
About the Company
- Chemung Canal Trust Company, N.A., including its divisions Capital Bank and Canal Bank, is a proud community bank.
- The company fosters a diverse and inclusive culture where employees can succeed to their full potential.
- They believe in giving back to the neighborhoods they serve by supporting local events and organizations.
Equal Opportunity
- EEO/AA Including Veterans and Disabled.