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About the Role
This role provides technical guidance and support across more than 20 franchise markets, ensuring restaurants, suppliers, products, and operational processes comply with Pizza Hut standards and applicable legislation. The position partners closely with franchisees and internal teams to identify and escalate risk, strengthen compliance, support business growth, and drive continuous improvement.
Responsibilities
- Support execution of QA programmes and standards across European franchise markets.
- Implement and maintain food safety policies, procedures, standards, guidance, and governance processes.
- Monitor food safety performance through audits, compliance reviews, incidents, and trend analysis.
- Drive continuous improvement initiatives to strengthen food safety culture and operational compliance.
- Influence senior stakeholders and franchise leadership teams through data-driven guidance and risk-based recommendations.
- Manage food safety, audit, and quality-related service provider contracts.
- Manage the execution of regional supplier approval and compliance programmes for food, packaging, distribution centers, premiums, and critical service providers.
- Conduct supplier risk assessments and due diligence activities.
- Review supplier audit outcomes and ensure effective corrective action implementation.
- Maintain approved supplier frameworks and compliance governance processes.
- Support sourcing, contingency, and supplier transition projects through technical evaluation and risk assessment.
- Partner with Procurement, Operations, FIT, and Supply Chain teams to strengthen supplier performance and resilience.
- Act as the primary food safety and quality business partner for European franchisees, providing guidance and recommendations to support local compliance.
- Provide technical guidance and coaching on food safety, regulatory compliance, supplier requirements, and quality standards.
- Support markets in resolving food safety, quality, and compliance challenges.
- Develop and deliver training, workshops, and franchisee communications.
- Support market readiness for inspections, audits, and regulatory change.
- Manage third-party and internal audit programmes across suppliers and restaurants.
- Partner with audit providers to maintain programme consistency and effectiveness.
- Analyse audit performance and identify systemic risks and improvement opportunities.
- Support the development and continuous improvement of audit methodologies and governance structures.
- Support the regional restaurant closure and reopening programme, reviewing food safety risks, corrective actions, and approval documentation.
- Lead and support regional projects relating to food safety, quality, compliance, supplier management, and governance.
- Represent Food Safety and Quality within cross-functional initiatives.
- Provide technical expertise and guidance for projects involving supplier transitions, product approvals, regulatory implementation, and operational improvements.
- Develop business cases, recommendations, and risk assessments for leadership review.
- Provide leadership, coaching, and development for direct report (QA Specialist).
- Build capability within the Food Safety & Quality team through mentoring, knowledge sharing, training, and succession planning.
- Set priorities and allocate resources to ensure effective delivery of regional food safety, quality, and compliance programmes.
- Conduct regular performance reviews, goal setting, and career development discussions.
- Foster a high-performing, collaborative, and customer-focused team culture.
- Support organisational change initiatives and promote adoption of new ways of working.
- Act as a role model for Pizza Hut values, behaviours, and leadership expectations.
Requirements
- 10+ years of experience in Food Safety, Quality Assurance, Food Manufacturing, Product Development, Supplier Quality, or a related technical field.
- 3+ years of demonstrated experience leading, developing, and managing a team, including performance management, coaching, objective setting, and capability building.
- Experience working across multiple markets and cultures.
- Experience managing auditing, supplier compliance, and governance programmes.
- Experience leading cross-functional projects and driving continuous improvement initiatives.
- Experience conducting product quality investigations, supplier corrective actions, and root cause analysis.
- Strong analytical, reporting, problem-solving, and project management skills.
- Ability to interpret data, assess risk, identify business impacts, and deliver clear recommendations.
- Excellent written and verbal communication skills with the ability to influence stakeholders across all levels of the organization.
- Self-motivated with the ability to manage multiple priorities in a dynamic, fast-paced environment.
- Experience within QSR, foodservice, retail, or food manufacturing sectors.
- Experience supporting franchised business models desired.
Skills
- Food Safety
- Quality Assurance
- Food Manufacturing
- Product Development
- Supplier Quality
- Auditing
- Supplier Compliance
- Governance Programmes
- Cross-functional Project Leadership
- Continuous Improvement
- Product Quality Investigations
- Supplier Corrective Actions
- Root Cause Analysis
- Analytical Skills
- Reporting Skills
- Problem-Solving Skills
- Project Management Skills
- Risk Assessment
- Business Impact Analysis
- Communication Skills (Written and Verbal)
- Influencing Skills
- Team Leadership
- Coaching
- Performance Management
- Objective Setting
- Capability Building
- Mentoring
- Knowledge Sharing
- Training
- Succession Planning
- Prioritization
- Resource Allocation
- Team Culture Development
- Organizational Change Management
- Adaptability
- Customer Service Orientation
- Relationship Building
Location
- Europe
Work Type
- Full-time
Experience Level
- 10+ years of experience
- 3+ years of management experience
Education Level
- Bachelor's degree in Food Science, Food Engineering, Food Technology, Microbiology, Animal Science, Dairy Science, Biology, Chemistry, or a related scientific discipline
- Advanced degree preferred
About the Company
- Pizza Hut standards
- Pizza Hut values, behaviours, and leadership expectations