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About the Role
The Casino housekeeper is responsible for cleaning and maintaining all public and associate areas of the casino property, and its off-site facilities, with a high level of quality in accordance to Casino standards. The ideal candidate will promote a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and be comfortable responding to and carrying out specific guest needs and requests.
Responsibilities
- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow associates.
- Performs general cleaning of entire casino, excluding the kitchen and bar areas.
- Cleans and vacuums all on-site offices and off-site facilities as assigned.
- Transports all trash to dumpsters.
- Cleans and maintains front entryway and Porte Cochere of all trash and ashtrays.
- Maintains a maintenance schedule for floor care: strip, wax, buff all linoleum floors; extract and buff carpets; clean grout on all tile floors and seal.
- Cleans and maintains all floor thresholds.
- Polishes all brass on doors and bar.
- Extracts gaming tables.
- Maintains maintenance program for all machines.
- Reports all repairs of machines to Department Manager.
- Performs stain and gum removal.
- Delivers a service level which creates an atmosphere that makes guests want to return, giving each guest a positive, memorable entertainment experience while projecting a professional appearance.
- Maintains a clean, safe, hazard-free work environment within areas of responsibility.
- Demonstrates a commitment to ensuring responsible gaming and responsible alcohol services by discreetly notifying appropriate managers of concerns and observations.
- Ensures prompt and discreet notification to managers of any observation of illegal acts or internal ethics violations.
- Promotes positive guest and team member relations at all times.
- Works flexible schedules, including nights, weekends and holidays.
- Performs other duties as assigned by the Housekeeping Manager.
Requirements
- Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
- Ability to print and speak simple sentences.
- Ability to read and comprehend simple instructions, correspondence, and memos.
- Ability to write simple correspondence.
- Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Regularly required to stand, walk, use hands and fingers, handle, feel, and reach with hands and arms; and talk or hear.
- Frequently required to climb or balance and stoop, kneel, crouch, or crawl.
- Required to push cleaning cart and operate vacuums.
- Must be able to push or lift approximately 50 to 100lbs of furniture, equipment, trash and linens.
- Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License.
- Requires a criminal background check.
- Must submit to and pass a drug test for illegal substances prior to employment being confirmed.
Skills
- Cleaning
- Maintenance
- Customer service
- Communication
- Teamwork
- Problem-solving
- Time management
Location
- On-site
Work Type
- Full-time
- Part-time
Experience Level
- Previous experience preferred
Education Level
- Some High School
Salary/Compensations
- $16.00 per hour
About the Company
- The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.
Equal Opportunity
- The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.