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About the Role
Senior Managers are responsible for the day-to-day delivery of larger and more complex projects, using expertise and the EDGEWORK approach to make impactful changes. They draw out project insights, generate ideas for service development, build trusted relationships, and support account growth. Senior Managers are emotionally intelligent, developing and managing high-performing teams, and overseeing their performance, training, and development.
Responsibilities
- Manage larger, complex delivery projects across local government and/or health, ensuring clear plans and milestone achievement.
- Manage multiple projects across different service areas or clients, delivering on budget and at high quality.
- Understand conditions for delivering complex change and driving impact, supporting Directors in client response.
- Manage a team of delivery consultants, ensuring clarity on roles and targets, and fostering a collaborative culture.
- Manage multiple client relationships, acting as a trusted advisor to various stakeholders.
- Delegate relationship management across delivery teams, ensuring clear stakeholder plans support project delivery.
- Support and coach delivery teams in client relationship management, using an agile approach to problem-solving.
- Ensure Directors are included in key stakeholder meetings and briefed on project delivery and risks.
- Build collaborative relationships across the company to support project delivery and account growth.
- Demonstrate understanding of own development needs and undertake relevant learning.
- Effectively manage consultancy staff, setting clear performance objectives that support development.
- Provide coaching and development to consulting staff, ensuring smooth transitions.
- Set delivery standards across the business, ensuring clarity, understanding, and high-quality delivery.
- Understand commercial activities for on-budget and on-time project delivery, including appropriate commercial reporting.
- Share project impact and insights to support new sales and business growth.
- Support the development of new value propositions and advocate for IMPOWER’s work.
- Contribute to drafting proposals, responses to ITTs, and support sales meetings/pitches.
- Develop a strong understanding of IMPOWER’s EDGEWORK methodology, improving methods and coaching staff.
- Use self-awareness, reflection, and 360 feedback to establish clear personal development objectives.
- Seek assistance from colleagues when facing new challenges.
- Proactively address areas requiring improvement.
- Share individual strengths with teams and colleagues to foster growth and development.
Requirements
- Significant experience in a project management role within a Management Consultancy, with project delivery expertise focused on enhanced outcomes, financial value, and organizational change.
- Evidence of previous experience in managing and delivering complex, long-term projects in resource-constrained environments to achieve demonstrable impact.
- Experience managing senior client and account relationships, with the ability to manage resistance and challenge to build consensus.
- Experience supporting business development and account growth, with an understanding of the sales process and commercial considerations.
- Experience in public sector consulting, with deep knowledge of local government, social care, health, and/or housing.
- Evidence of strong emotional intelligence, with a clear understanding of working in values-based organizations and environments.
- Ability to develop and manage high-performing teams, achieving effective results and applying appropriate management styles.
- Commercial mindset with a clear understanding of the commercial requirements of running a consulting business.
- Comfortable with nationwide travel and prepared to stay overnight local to client site when necessary.
Skills
- Project management
- Project delivery
- Outcome achievement
- Financial value maximization
- Organizational change
- Complex project management
- Long-term project management
- Resource-constrained environment management
- Client relationship management
- Account management
- Consensus building
- Business development support
- Account growth support
- Sales process understanding
- Commercial considerations
- Public sector consulting
- Local government knowledge
- Social care knowledge
- Health knowledge
- Housing knowledge
- Emotional intelligence
- Values-based organization navigation
- Team development
- High-performing team management
- Effective results achievement
- Appropriate management style application
- Commercial mindset
- Consulting business commercial requirements understanding
- EDGEWORK methodology understanding
Location
- Flexible
- UK travel required
Work Type
- Permanent
- Full-time
- Part-time
Experience Level
- Senior Manager
Salary/Compensations
- Competitive, starting from £85,000 per annum + benefits
About the Company
- IMPOWER is the country’s largest independent management consultancy, focused exclusively on helping public sector clients improve services for local communities and optimize public spending.
- IMPOWER utilizes the unique EDGEWORK methodology, equipping clients with skills, techniques, and mindsets for collaborative problem-solving, leading to better outcomes and cost efficiencies.
- The team comprises highly skilled consultants using applied behavioral science, insight, creativity, and relationship-building to transform public service delivery.
- IMPOWER seeks individuals passionate about improving public services and energetic about tackling difficult client challenges.
Equal Opportunity
- IMPOWER is committed to being an equal opportunities employer and facilitating a safe, inclusive working environment.
- IMPOWER is actively working towards anti-discrimination against race, gender, gender identity, sexuality, disability, age, religious belief, parental or carer commitments, marital status, or civil partnership.
- Commitment to inclusion is demonstrated through a D&I strategy, policy reviews, recruitment processes, and staff training and development.
- IMPOWER has signed up to the Disability Confident scheme.