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About the Role

Brodie Operations supports a rapidly growing sports brand operating across 30+ North American cities and serving more than 50,000 athletes. This role will own US operations end to end, setting their direction and building the operating system to ensure consistent athlete experience across all venues.

Responsibilities

Own game nights in every US market, including venues, schedules, referees, scorekeepers, equipment, check-in, streaming, and logistics.
Hold the reliability standard with zero forfeits and zero referee or scorekeeper no-shows.
Address escalated issues such as venue disputes, staffing gaps, and player complaints.
Centralize repeatable work like league nights, events, and equipment management.
Lead the US field organization, including District Managers, League Managers, and game-night employees.
Conduct weekly 1:1s with District Managers to review performance and ensure alignment.
Provide direct feedback, coach leaders, and address performance issues.
Develop training, certification, and career paths for frontline staff.
Collaborate with People & Talent on hiring and shaping field roles.
Build communication cadences, processes, and systems to keep the team informed and engaged.
Own the next version of the A-to-Z playbook, including checklists and training.
Act as the operator's voice in Product, defining needs for the Commish app, Admin, and CRM.
Ensure all market numbers are visible on a single dashboard.
Run monthly playbook updates to incorporate lessons learned.
Utilize AI and automation to scale head office operations.
Own all US launch operations in collaboration with the Growth team.
Run weekly launch reviews with the Growth team.
Secure venue runway and multi-season agreements.
Ensure each market operates on its own margin.
Maintain a consistent standard across all markets.
Own the US operations P&L with Finance.
Oversee US operating compliance with Finance and People & Talent.
Apply structured business judgment to the Ops P&L.
Set the venue deal standard.
Travel regularly to US markets to observe operations firsthand.
Contribute a strategic point of view to leadership discussions on future investments.

Requirements

12+ years of progressive operations leadership experience.
Several years as a VP or SVP of Operations with P&L or budget ownership.
Experience in a company that scaled market by market into a large, multi-location footprint.
Experience in both start-up/scale-up operations and enterprise operations.
Proven record of scaling a multi-location P&L from six figures to eight figures across multiple jurisdictions.
Experience personally opening markets from zero and running multiple launches in parallel.
Experience leading managers of a large frontline workforce across cities and states through district or city leaders.
Strong people leadership skills, including setting standards, coaching, accountability, and direct performance conversations.
Experience enabling operations through tooling, creating playbooks, training, certification, and dashboards.
Knowledge of US multi-state operations, including worker classification, overtime, insurance, permits, and venue contracts.
Commitment to a hospitality-grade standard for in-person experience.
Availability for game nights and regular US travel, including multi-day trips.
Ability to work in the United States as required.
AI-native mindset, using AI daily for planning, reporting, training, and analysis.
Willingness to be on-site at Toronto HQ when not traveling.

Skills

Operations Leadership
P&L Management
Budget Ownership
Market Scaling
Multi-location Operations
Start-up Operations
Enterprise Operations
Frontline Workforce Management
People Leadership
Coaching
Accountability
Performance Management
Tooling Implementation
Playbook Development
Training Development
Certification Programs
Dashboard Creation
US Multi-state Compliance
Worker Classification
Overtime Management
Insurance
Permits
Venue Contracts
Hospitality Standards
AI Tools (Claude, ChatGPT)
Automation
Operational Analysis
Strategic Planning
Market Launch
Team Engagement
Communication

Location

Toronto, ON

Work Type

Full-time
Permanent
On-site
Hybrid

Experience Level

12+ years of progressive operations leadership
Several years as VP or SVP of Operations

Salary/Compensations

Above the ESA requirements for disclosure

Benefits

Comprehensive health and wellness plan
Access to a yearly Brodie takeover of the Toronto Raptors court
Significant growth and mentorship opportunities
Professional development budget
Paid Time Off (3 weeks + Holiday Shutdown)
Paid Sick Leave

About the Company

50,000 athletes. 30+ locations. One standard, every game night.
Brodie Operations runs every league night for Brodie Rec. League, supporting a rapidly growing sports brand operating across 30+ North American cities and serving more than 50,000 athletes.
Brodie League is more than a basketball league, it's a community.
As one of North America's fastest-growing sports brands, Brodie League is redefining adult recreational basketball by delivering an elevated, professional-quality experience rooted in culture, competition, and community.
Our mission is to make every league night the best night of the week for our athletes.
Nearly every market we open between now and 2028 will be in the US, taking us from 30+ venues to 200+ across 50+ metro areas.
Brodie already has a District Manager bench, League Managers in every market, a documented city-launch checklist and an operations team running 30+ venues.
Opportunity to work for an organization at the intersection of sports, fashion, & tech.

Equal Opportunity

We know through experience that different ideas, perspectives, and backgrounds foster stronger and more creative teams. We strive to create organizations that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to Brodie Rec Leagues.