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About the Role
The Shop Supervisor will oversee daily safety, quality, and production operations within the service center, while also providing necessary technical support.
Responsibilities
- Ensure all work within the shop is performed in a safe manner.
- Ensure work within the shop is of acceptable quality levels.
- Work with shop manager to manage staffing resources at appropriate levels.
- Ensure shop scheduling supports planning and client requirements.
- Supervise all shop resources in a safe manner, ensuring a safety-first culture.
- Build a 'team first' atmosphere among all employees.
- Conduct morning start-up meetings to communicate safety and production requirements.
- Monitor risk assessments to ensure all jobs are performed safely.
- Provide technical support for machining, assembly, and programming as needed.
- Monitor job activities documentation to ensure proper filing.
- Monitor utilization and indirect labor, recommending appropriate actions.
- Responsible for shop scheduling of personnel resources, in conjunction with the SC Manager.
- Attend planning and scheduling meetings as needed.
- Identify opportunities for process improvement and assemble teams to implement structured improvement activities.
- Help manage critical projects as needed.
- Work with engineering and drafting resources to enable shop requirements and engineered solutions.
- Read and comprehend simple instructions, short correspondence, and memos.
- Write correspondence.
- Effectively communicate with the customer by checking in and out on jobs.
- Explain problems and resolutions in a manner the customer can understand.
- Closely communicate issues, concerns, and updates with account managers on jobs.
- Apply common sense understanding to carry out instructions.
- Deal with problems involving several concrete variables in standardized situations.
- Demonstrate mental stamina for problem-solving and prioritizing multiple tasks.
- Help take the lead over and teach colleagues.
Requirements
- Minimum of five years of experience.
- Experience leading personnel in a shop environment.
- Ability to manage a schedule in a repair shop environment.
- Experience with Rotating Equipment.
- Ability to review critical documentation for accuracy, completeness, and disposition.
- Strong mechanical aptitude with an Oil & Gas Industry background.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Regularly required to use hands.
- Frequently required to stand, walk, and sit.
- Continually required to climb or balance and stoop, kneel, crouch, or crawl.
- Must regularly lift and/or move up to 50 pounds.
- Specific vision abilities required include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
Skills
- Technical support
- Machining
- Assembly
- Programming
- Process improvement
- Problem-solving
- Communication
- Leadership
- Organization
- Detail-oriented
Location
- Wellsville, NY
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- $100000.00 - $150000.00
- Commensurate with Experience
Benefits
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
- 401(k) Retirement Savings Plan with a 5% match
- Life Insurance
- Short & Long-Term Disability
- Up to 4 weeks of Paid Off
- 9 Paid Holidays + Veterans Day for Veterans
- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Company vehicle or allowance
- Mobile phone or phone allowance
- Uniforms
- Work boot allowances
About the Company
- KATS is a rotating equipment service and maintenance company serving customers across the United States.
- Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.
- FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services.
- FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more.
- With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships.
- The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
- FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development.
- We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Equal Opportunity
- FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.