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About the Role
The Operation Coordinator processes and/or reviews complex Human Resources (HR) transactions within the Talent Enablement Center (TEC) with limited supervision. This role involves coaching less experienced team members and requires proven experience in HR transaction processing and analysis.
Responsibilities
- Performs duties and responsibilities with limited supervision in accordance with established policies and procedures
- Processes and/or reviews more complex transactions of a Human Resources nature
- Performs detailed reconciliation and balancing of HR transactions
- Escalates questions and/or discrepancies
- Is proactive in contacting field members of the EY Recruiting or Talent Team, other EY personnel and external parties regarding processing issues as appropriate
- Identifies and proposes solutions on transaction issues to leadership
- Prepares, contributes and may run reporting as directed
- Meets production volume and quality standards as outlined by department management
- Assists with special projects as requested
- Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries
- Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership
Requirements
- High school diploma or equivalent work experience
- Approximately 1-3 years related experience preferred
- Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures
- Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
- Effective verbal and written communication skills
- Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service
Skills
- Knowledgeable and ready to take ownership for recruitment and improving our processes
- Naturally curious, ready to learn and have a genuine passion for improvement
- Knowledge and application of immigration related recruitment
- Flexibility to adapt to changing business situations
- Strong presentation, researching, and change management skills
- Aptitude for learning new technologies extemporaneously
- Specific knowledge of HR functions preferred
Location
- Anywhere in Country
Work Type
- Full-time
Experience Level
- 1-3 years related experience preferred
Education Level
- High school diploma or equivalent work experience
Salary/Compensations
- New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $49,800 to $82,200
- Bay Area California offices – $51,900 to $85,600
- All other offices locations in the US, including Sacramento – $41,500 to $75,300
Benefits
- Comprehensive compensation and benefits package
- Medical and dental coverage
- Pension and 401(k) plans
- Wide range of paid time off options
- Flexible vacation policy
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
About the Company
- EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
- Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
- EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
- Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Equal Opportunity
- EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
- EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.