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About the Role
Responsible for providing pre-sales and post-sales support to customers. Acts as the liaison between customers and sales, manufacturing, accounting, and planning groups to resolve customer requests, including order status, delivery projections, product returns, and billing inquiries.
Responsibilities
- Processes customer orders, coordinates responses to order-change requests, and provides customers with timely order confirmations and open-order status updates.
- Issues product return authorizations, coordinates warranty-claim reviews with the Quality team, and facilitates the timely completion of repairs.
- Partners with customers to understand their logistics requirements and recommends solutions aligned with plant capabilities and guidance.
- Collaborates with the Forecasting team to communicate customer order activity and revenue status.
- Resolves customer and commercial issues through effective coordination with cross-functional teams.
- Directs sales inquiries to the appropriate commercial owner for timely follow-up.
- Builds and maintains strong relationships with customer procurement teams, positioning Corning as a responsive and reliable supplier.
- Partners with customers and internal stakeholders to address payment delinquencies and support timely resolution.
- Provides ongoing customer support and participates in customer negotiations to resolve issues and achieve mutually acceptable outcomes.
- Ensures the timely and accurate processing of customer orders, responses, and reports.
- Solicits and responds to formal and informal customer feedback to support service quality and continuous improvement.
Requirements
- Associates Degree or 5+ years of experience in Customer Service or similar field.
- 2+ years of experience working in a similar field.
- Knowledge of manufacturing fundamentals.
- Advanced proficiency in Microsoft Excel.
- Proficiency in Microsoft Word.
- Strong typing skills with a high level of accuracy.
- Excellent written and verbal communication skills.
- Demonstrated ability to work effectively in a collaborative team environment.
- Strong organizational, prioritization, and time-management skills.
- Ability to manage multiple priorities and perform effectively in a fast-paced environment.
- Ability to communicate difficult or sensitive information with professionalism, diplomacy, and appropriate follow-up.
- Strong attention to detail and commitment to accuracy.
- Demonstrated patience, perseverance, and follow-through.
- Curious, proactive, and self-motivated approach to work.
- This position does not support immigration sponsorship.
Skills
- Microsoft Excel
- Microsoft Word
- SAP S/4HANA
- Salesforce
Experience Level
- 2+ years of experience
Education Level
- Associates Degree
- Bachelors Degree
Salary/Compensations
- $39,880.00 - $54,835.00
Benefits
- Company-wide bonuses and long-term incentives
- 100% company-paid pension benefit
- Matching contributions to 401(k) savings plan
- Medical, dental, and vision insurance
- Paid parental leave
- Family building support
- Fitness programs
- Company-paid life insurance
- Disability insurance
- Disease management programs
- Paid time off
- Employee Assistance Program (EAP)
- Recognition program
About the Company
- Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
- Technologies push the boundaries of what’s possible.
- Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers.
- Accelerates and transforms life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets.
- Develops trusted products that accelerate drug discovery, development, and delivery to save lives.
- Creates damage-resistant cover glass to enhance devices.
- Provides optical fiber, wireless technologies, and connectivity solutions.
- Produces precision glass for advanced displays.
- Manufactures auto glass and ceramics for cleaner, safer, and smarter transportation.
- Supplies solar polysilicon, wafers, and innovative photovoltaic modules for low-cost solar energy solutions.
Equal Opportunity
- Prohibits discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
- Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
- Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.
- To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.