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About the Role
Supervise daily museum activities and staff performance, maximize customer satisfaction, ensure exhibits operate correctly, and handle guest requests or complaints.
Responsibilities
- Manage 7-10 daily museum staff
- Assign daily staffing positions to meet operational needs and ensure proper coverage
- Ensure daily operational goals are met
- Train and integrate new hires
- Monitor staff and guest satisfaction by being present on the museum floor during operations
- Provide guidance and feedback to employees
- Ensure museum rules, processes, and procedures are followed by employees and guests
- Mediate and resolve conflicts between employees
- Provide first-contact customer service to visitors, answering questions and resolving refund and discount inquiries
- Maintain museum cleanliness during operating hours
Requirements
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales, or similar customer-facing role
- Proven work experience as a team lead for at least 5 employees
- Merchandise, inventory, and sales knowledge preferred
- Ability to be resourceful and proactive when issues arise
- Excellent organizational and administrative skills
- Ability to work under pressure and time-management skills, with the ability to prioritize tasks
- Proficiency in English Language
Skills
- Customer Service
- Team Leadership
- Conflict Resolution
- Organizational Skills
- Administrative Skills
- Time Management
- Prioritization
Location
- Museum of Illusions London, United Kingdom
Work Type
- Full Time
- 40 hours/week
Experience Level
- Team lead for at least 5 employees
About the Company
- Museum of Illusions is the world's largest and fastest-growing museum chain with over 70 locations in 29 countries.
- The original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction.
- The company aims to bring interactive, immersive, and fun experiences to everyone.
Equal Opportunity
- Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.