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About the Role
Deliver high-quality benefits administration, employee advice, and operational support across health, retirement, insurance, leave, and wellbeing programs. Apply policy and eligibility rules with sound judgment, resolve cases, coordinate with benefits providers, and maintain accurate data across employee and vendor systems. This role offers an opportunity for an experienced benefits or HR operations professional to help employees, solve operational issues, and improve service quality within policy and governance frameworks.
Responsibilities
- Execute benefits administration across enrolments, eligibility, employee changes, claims support, and lifecycle events for health, retirement, insurance, leave, and wellbeing programs.
- Apply benefits policies, eligibility rules, and local requirements with judgment, providing clear guidance on coverage, processes, and expected outcomes.
- Resolve standard and moderately complex benefits cases independently, escalating high-risk, policy-sensitive, or unresolved matters.
- Coordinate with insurers, retirement providers, health providers, and wellbeing partners to resolve employee issues and maintain reliable service delivery.
- Maintain accurate benefits records and transactions across Workday, benefits administration systems, vendor portals, payroll interfaces, and employee self-service platforms.
- Perform validations, reconciliations, and quality checks to identify discrepancies and ensure the accuracy of enrolments, deductions, coverage, and reporting data.
- Support annual enrolment, renewal, and program-change activities, including system updates, process adjustments, employee communications, and vendor coordination.
- Identify and implement practical improvements to increase process efficiency, accuracy, standardization, automation, and employee experience.
Requirements
- A commitment to the safety of yourself and your team.
- Practical experience administering or advising on employee benefits such as health, retirement, insurance, leave, or wellbeing programs.
- Ability to interpret benefits policies and eligibility rules, apply them consistently, and use judgment in moderately complex operational scenarios.
- Experience processing transactions, validating data, completing reconciliations, and maintaining accurate employee or benefits records.
- Experience using Human Resources systems such as Workday, benefits administration platforms, vendor portals, payroll systems, or employee self-service tools.
- Experience resolving employee enquiries, coordinating with providers, and communicating benefits processes clearly, supportively, and timely.
- Experience supporting annual benefits enrolment, renewal, vendor transition, or program-change activities.
- Knowledge of benefits governance, compliance requirements, service-level agreements, or operational controls.
- Background in benefits administration, Human Resources operations, employee services, shared services, payroll support, or customer operations.
Skills
- Benefits Administration
- Employee Advice
- Operational Support
- Health Benefits
- Retirement Benefits
- Insurance Benefits
- Leave Programs
- Wellbeing Programs
- Policy Application
- Eligibility Rules
- Case Resolution
- Provider Coordination
- Data Management
- HR Systems (e.g., Workday)
- Benefits Administration Platforms
- Vendor Portals
- Payroll Systems
- Employee Self-Service Tools
- Validation
- Reconciliation
- Quality Checks
- Annual Enrolment Support
- Program Change Support
- Process Improvement
- Efficiency Improvement
- Accuracy Improvement
- Standardization
- Automation
- Employee Experience Enhancement
Location
- London
Work Type
- Permanent
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive base salary reflective of your skills and experience
- Annual incentive program
Benefits
- Recognised for contribution, thinking, and hard work
- Work environment where safety is number one priority
- Permanent position working directly for Rio Tinto
- Competitive base salary
- Annual incentive program
- Comprehensive medical benefits
- Subsidised private health insurance for employees and their immediate family
- Attractive share ownership plan
- Company provided insurance cover
- Extensive salary sacrifice & salary packaging options
- Career development and education assistance
- Ongoing access to family-friendly health, medical and wellbeing support
- Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
- Exclusive employee discounts (banking, accommodation, cars, retail and more)
About the Company
- Rio Tinto is a leading global mining and materials company.
- We operate in 35 countries.
- We produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
- We have been mining for 150 years.
- Our purpose is finding better ways to provide the materials the world needs.
- We strive for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social, and governance standards.
- We are focused on creating partnerships to solve problems, create win-win situations, and meet opportunities.
Equal Opportunity
- At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.
- We are committed to an inclusive environment where people feel comfortable to be themselves.
- We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success.
- We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.