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About the Role
The Maintenance Specialist plays an important role in delivering exceptional resident experiences by supporting the safe, efficient, and reliable operation of residential and mixed-use properties. This role combines technical expertise, problem-solving skills, and a service-focused approach, working closely with Maintenance Managers and property teams to address complex building issues and maintain high standards across communities.
Responsibilities
- Perform scheduled preventative maintenance activities to address potential issues before they disrupt building operations.
- Diagnose issues, troubleshoot deficiencies, and carry out repairs for mechanical, electrical, plumbing, HVAC, and other building systems.
- Serve as a technical resource, providing remote guidance and hands-on assistance with complex maintenance challenges.
- Conduct regular property walkthroughs and equipment inspections to assess conditions and identify deficiencies.
- Respond to routine, urgent, and emergency maintenance requests for building systems, common areas, suites, and commercial premises.
- Support the maintenance and operational needs of commercial spaces within mixed-use properties.
- Identify opportunities to improve equipment performance and maintenance practices.
- Carry out maintenance activities in accordance with established operating procedures and safety regulations.
- Approach interactions with residents and tenants with care, empathy, and professionalism.
- Build trust through clear communication and timely follow-through with residents and tenants.
- Treat residents’ homes and commercial premises with care and respect, completing repairs to high standards.
- Collaborate with external contractors and licensed trades to coordinate repairs and servicing.
- Support maintenance planning by obtaining quotes, evaluating repair options, and preparing recommendations.
- Maintain accurate records and reports of inspections, maintenance activities, and repairs in the maintenance management system.
- Assist with pre-delivery inspections (PDIs) and suite turnovers, addressing maintenance deficiencies.
- Support the onboarding and initial training of new maintenance team members.
- Maintain assigned tools and equipment in safe working condition.
Requirements
- A service-focused mindset with a commitment to providing exceptional customer experiences.
- Strong troubleshooting and problem-solving skills with a practical, solutions-oriented approach.
- Excellent communication and interpersonal skills.
- A collaborative approach to teamwork, with a willingness to share knowledge.
- Strong organizational skills and attention to detail.
- Sound judgement, adaptability, and accountability.
- Minimum 3 years of relevant, hands-on experience in building maintenance, building operations, or facilities maintenance.
- Demonstrated technical knowledge of building mechanical, electrical, plumbing, HVAC, and life safety systems.
- Hands-on experience performing maintenance and repairs, conducting building inspections, and coordinating specialized services.
- Previous experience working in a customer service, resident-facing, tenant-facing, or client-facing environment.
- Proficiency with Microsoft Office applications (Excel, Word, Outlook).
- Experience using computerized maintenance management systems or electronic work-order platforms.
- Flexibility to travel between properties throughout downtown Toronto and the Greater Toronto Area.
Skills
- Building maintenance
- Building operations
- Facilities maintenance
- Mechanical systems
- Electrical systems
- Plumbing systems
- HVAC systems
- Life safety systems
- Preventative maintenance
- Troubleshooting
- Repair
- Inspections
- Customer service
- Communication
- Interpersonal skills
- Teamwork
- Organization
- Attention to detail
- Problem-solving
- Microsoft Office Suite
- Computerized maintenance management systems (CMMS)
- Electronic work-order platforms
Location
- Toronto
- Greater Toronto Area
Work Type
- Onsite
- Full-time
- Rotating on-call coverage
Experience Level
- Minimum 3 years of relevant, hands-on experience
Education Level
- Relevant skilled trade certification or licence in a building maintenance discipline (Preferred)
Salary/Compensations
- $55,170.00 - $75,856.00
Benefits
- Attractive benefits and wellness package
- Incentive opportunity of 7%
About the Company
- Founded in 1988, Tricon is a preeminent rental housing provider in North America.
- Tricon is a leader in developing high-quality multi-family portfolios, with a significant pipeline of new units.
- Tricon properties are located in prime downtown Toronto locations and are defined by design excellence, resort-quality amenities, exceptional customer service, and lifestyle programming.
- Tricon Living is committed to exceptional resident experiences through well-maintained communities and dedicated people.
Equal Opportunity
- Tricon is committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
- Tricon provides a fair and equitable hiring process.
- Accommodations requests will be reviewed at any point in the selection process.