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About the Role
This position is responsible for supervising the day-to-day plasma center operations and staff to ensure efficient plasma collections, reporting to the Center Manager.
Responsibilities
- Supervise center operations daily activities in compliance with Standard Operating Procedures (SOPs).
- Provide clear and consistent instructions and directions, conduct meetings, and communicate performance expectations.
- Facilitate donor movement throughout the center minimizing wait time and processing.
- Ensure adequate center staffing to support operational needs.
- Monitor time card reporting procedures, attendance, and overtime utilization.
- Conduct error investigations and develop recommendations for process improvement.
- Participate in conducting performance appraisals and providing performance feedback.
- Document coaching level corrective actions as needed with management review.
- Assist in maintaining up-to-date employee training files, checklists, and performance evaluations.
- Assist with the recruitment and selection of center operation staff.
- Adhere to and promote compliance to company policies and procedures.
- Assist with the development and implementation of marketing initiatives to increase donor retention.
- Ensure accurate recording of donor data in the electronic donor information management system.
- Understand policies and procedures associated with hyper immune programs.
- Maintain a clean and efficient work environment and ensure sufficient operating supplies.
- Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Conduct routine internal procedures and documentation audits.
- Promote safety in all actions.
- Maintain confidentiality of personnel, donor, and center information.
- Be cross-trained in all technical areas and other functions to meet business needs.
- Perform other job-related duties as assigned.
Requirements
- Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of time.
- Reach, bend, kneel and have high level of manual dexterity.
- Occasionally be required to lift and carry up to 25 pounds.
- Required to work overtime and extended hours to support center operational needs.
Skills
- Bilingual skills may be required.
Location
- Center
Work Type
- Full-time
- Onsite
Experience Level
- 1 year supervisory experience
Education Level
- High school diploma or equivalency required
- Bachelor’s Degree or equivalent combination of education and professional work experience preferred
Benefits
- For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
About the Company
- CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe.
- CSL Plasma is a subsidiary of CSL, a global biopharma company.
- Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries.
- The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.
- Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.
- Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Equal Opportunity
- CSL is an Equal Opportunity Employer.
- If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.