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About the Role
The Manager, Food & Beverage (F&B) Products serves as the liaison between F&B operations, Finance, and Technology. This role focuses on Finance-owned capabilities supporting F&B performance, translating business opportunities into product priorities, requirements, controls, analytics, and scalable solutions. The role is central to improving F&B contribution margin, financial visibility, productivity, and control effectiveness through technology and operational processes. A key mandate is end-to-end menu engineering enablement, connecting economics to pricing, sales, and margin decisions for faster, fact-based decision-making.
Responsibilities
- Own end-to-end functional performance and accountability across the F&B Finance-enabled process.
- Own the business product vision, roadmap priorities, and requirements for F&B capabilities within the Finance portfolio.
- Translate F&B Operations and Finance needs into process requirements, user journeys, user stories, acceptance criteria, data definitions, control requirements, and measurable outcomes.
- Lead discovery, prioritization, prototyping, requirements validation, user acceptance testing, Finance readiness, adoption, and post-launch value reviews.
- Prioritize investment using contribution-margin potential, productivity, control improvement, financial insight, operator impact, strategic alignment, risk, scalability, and delivery effort.
- Partner with ERP, Finance Product, Data, Engineering, supply chain, F&B technology, and business stakeholders to deliver integrated solutions.
- Enable menu engineering and contribution-margin performance by providing processes, data, analytics, and decision-support capabilities.
- Define value cases, baselines, targets, leading indicators, and post-implementation measures with Finance and F&B stakeholders.
- Use data to identify opportunities and validate the benefit of product and process changes.
- Embed adoption enablement, controls, and operating readiness into the product plan.
- Report roadmap progress, risks, dependencies, adoption, product health, and realized value to leadership.
- Define data, calculations, reporting, and business requirements supporting menu engineering, contribution margin, pricing, COGS, sales mix, and management reporting.
- Partner with ERP and supply chain teams on requirements affecting ERP-managed items, vendors, purchasing, inventory, costing, or related supply-chain data.
- Partner with Data & Analytics and restaurant technology teams for governed access to POS or guest-platform data.
- Identify the best approach for addressing opportunities (process change, ERP capability, platform, reporting, automation, or application).
- Support scalable adoption through user readiness, change plans, training content, feedback loops, and continuous improvement.
Requirements
- Five or more years of relevant experience across restaurant, foodservice, hospitality, restaurant technology, F&B Finance, enterprise systems, or a related environment, with meaningful exposure to restaurant operations and commercial performance.
- Experience in Finance product management, product ownership, ERP business enablement, restaurant finance technology, restaurant systems, or technology-enabled Finance transformation.
- Experience translating business needs into requirements and supporting adoption and change.
- Strong understanding of menu engineering and recipe costing, including ingredients, recipe quantities and yields, COGS, menu-item pricing, sales volumes, sales mix, and contribution margin.
- Working knowledge of ERP-enabled processes and how Finance, procurement, inventory, costing, operational data, controls, and reporting work together.
- Strong communication, facilitation, and influencing skills.
- Ability to work effectively across F&B Operations, Finance, Product, ERP, Data, Engineering, and external partners.
- Advanced Microsoft Excel skills.
- Comfort working with ERP, analytics, collaboration, process-mapping, and AI-enabled productivity tools.
Skills
- Menu engineering
- Recipe costing
- Contribution margin analysis
- ERP systems
- Finance workflows
- Data analysis
- Product management
- Requirements gathering
- Change management
- Microsoft Excel
- Communication
- Facilitation
- Influencing
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Five or more years of relevant experience
Education Level
- Diploma or bachelor’s degree in Hospitality Management, Food & Beverage Management, Business Administration, Finance, Information Systems, Technology, or a related field.
Salary/Compensations
- $120,000 - $135,000 CAD
About the Company
- Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
- The company is committed to supporting cancer research and advancing diversity, inclusion, equality, and belonging.
- Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- The company's purpose is to create lasting impressions through genuine connections.
Equal Opportunity
- Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.