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About the Role

The Emergency Department Access Specialist I is a hybrid position combining the Access Representative and Health Unit Coordinator roles, requiring the ability to manage a high-pressure environment. This role involves rotating assignments across multiple disciplines within the Emergency Department, including patient triage, ED zone support, bedside registration, and EMS desk operations.

Responsibilities

Triage walk-in patients, including data collection, ADT system entry, patient wristband placement, and acquiring regulatory signatures.
Complete full patient registration, including general consent and financial responsibility collection, for patients seen by a provider.
Accurately identify patients in the ADT system, even when identification is lacking.
Answer a multi-line telephone system (10 lines) and manage all inquiries.
Transfer telephone calls.
Discharge patients by reviewing their medical record.
Verify laboratory specimens for accurate labeling by nursing or medical staff.
Perform bedside registration, collecting demographic information, insurance details, regulatory consent forms, and financial responsibility.
Shadow and answer EMS Radio calls, providing a brief description of patient age, complaint, and vital signs.
Manage the ED Patient Tracker and complete assigned tasks.
Verify laboratory specimens and ensure timely delivery to the laboratory.
Manage daily workflow during system downtimes, following established procedures.
Ensure EMTALA Regulations are maintained.
Collect patient demographic and insurance information at the bedside.
Obtain signatures for regulatory forms via Document Management/electronic signature.
Collect Medicare patients' regulatory mandate of MSPQ information.
Identify and verify insurance at the bedside, gathering additional information for No Fault or Worker’s Compensation patients.
Ensure Access' expectations of key clinical measures and timeframes are met (e.g., Chest pain – Door to EKG notification).
Review, assess, and assign the appropriate health insurance plan and collect copayment.
Interact effectively with external agency personnel, including EMS, Law Enforcement, and Correction Facilities.
Capture patient's pharmacy information to support expedited discharge.
Answer multi-line telephone calls in a calm, courteous, and respectful manner.
Capture brief information via Ambulance Radio, including patient description, age, chief complaint, and vital signs.

Requirements

Ability to keep composure in a high-stress environment.
Ability to multi-task in stressful and high patient volume units.
Ability to manage the pressure of high intensity situations.
Good judgment and resourcefulness for problem-solving and escalating issues.
Ability to manage contained blood, urine, and other bodily fluids.
Ability to handle a multi-line telephone system and paging.
Ability to push a 35-50 lb WOW.
Must be able to stand for long periods of time.
Equivalent combination of relevant education and experience may be substituted as appropriate.

Skills

Social and Emotional Intelligence
Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent individuals
Patient centric – customer service
Conflict Management
Team-oriented support
Adaptable to high-stress situations
Excellent communication skills
ADT System
HIXNY Consent
Document Management/electronic signature
MSPQ information
Ambulance Radio
ED Patient Tracker
EMTALA Regulations

Location

United States of America

Work Type

Hybrid

Experience Level

1-3 years

Education Level

High School Diploma/G.E.D.
Associate's Degree

Salary/Compensations

$46,215.00 - $60,080.00

About the Company

Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Equal Opportunity

Albany Medical Center is an equal opportunity employer.
Albany Med Health System is an equal opportunity employer.